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SmarterTrack to BSI Contact Center
migration service

Smooth , no special expertise or coding required. A complete SmarterTrack to BSI Contact Center data migration instrument.

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Your best tool for SmarterTrack to BSI Contact Center data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Just choose the records you need to transfer and set off with the transition right away.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new system and see the wonders happening.
Record completion
Migrate your help desk records in full to ensure that no ticket has lost essential customer service details.
Easy procedure

You don’t have to bother about scripting or continuously watch each piece of info transferred.

Just link your source and target, choose what you need to migrate and allow the Migration Wizard deal with the rest for you.

Data dependency

Your information migrates complete and we mean it.

Each email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our staff members have see your passwords or other information.

You may be certain with HDM no data breaches are possible.

You’re in charge

Manage your customer data with our in-app data mapper. Choose what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Simple & effective

In just a few clicks it is possible to choose the data arrangement, when it starts, and how.

Our tech engineers took user experience as an essential factor and ensured that you will be able to use the system to its fullest.

Customer priority

As a migration service provider, we work to offer the best possible migration tool. Nevertheless, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from SmarterTrack to BSI Contact Center

Castle gates

Strong security of your information

The migration is conducted over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the records end up in the right destinations in BSI Contact Center.

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Maintained association between object and people

When migrating your data from SmarterTrack to BSI Contact Center we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SmarterTrack to BSI Contact Center

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SmarterTrack to BSI Contact Center work

  • Prepare

    Register and go to our migration service.

  • Connect SmarterTrack

    Select and connect your SmarterTrack support desk with HDM.

  • Give the right to access your BSI Contact Center account.

  • Explain your needs

    Let us know what elements of your migration you would like to tweak

  • Have your preferences estimated

    We shall investigate your application and send you with a price range and a scope of work.

  • Migrate from SmarterTrack to BSI Contact Center everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your BSI Contact Center import

Our staff would be more than happy to run a customized migration if you have specific needs.
Get a price estimation

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