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SmarterTrack to AIhelp
migration service

Extremely easy , no special skill set or coding required. A complete SmarterTrack to AIhelp data migration tool.

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The best SmarterTrack to AIhelp tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply pick the records you need to transfer and set off with the transition immediately.
Simple transition process
No tech expertise needed. Just select what data will go to the target solution and see the wonders happening.
Data structure maintenance
Move your help desk records in full to make sure that no ticket is missing critical customer support information.
Automated tool

Scared that you’ll need special skills to migrate your customer service data? Don’t be as we ensured that our tool interface accessible as possible.

Attach the platforms, choose records, click ok, and you’re done!

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their prior connections untouched.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will arrive how you expected.

Data safety is priority

Information is everything which is why we created a method that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.

You’re in control

Manage your customer data with our in-app data mapper. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Guided migration

If you are new to data migrations, don’t worry. Helpful and simplified on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Except producing great customer service, we always strive to improve our customer service.

As a team, we want you to experience best possible service, which is why we are continuously putting so much effort to increase the general experience.


Why you should use Help Desk Migration to migrate data from SmarterTrack to AIhelp

Castle gates

Strong privacy of your information

The migration is completed by the machine over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the data end up being in the right places in AIhelp.

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Retained connection between object and people

When migrating your records from SmarterTrack to AIhelp we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SmarterTrack to AIhelp

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SmarterTrack to AIhelp work

  • Get ready

    Register and go to our migration tool.

  • Opt and link your SmarterTrack service desk with HDM.

  • Give the right to access your AIhelp account.

  • Clarify your business needs

    Let us understand precisely what components of your migration you need to adjust

  • Have your preferences estimated

    We will research your case and get back to you with a the overall cost and a scope of tasks.

  • Migrate from SmarterTrack to AIhelp all data

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your AIhelp import

Our team would be more than happy to perform a custom migration in case you have special requirements.
Get a price estimation

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