SMART SERVICE DESK ITSM import
in a few clicks

Without developers, delays and hustle. With help of robust data import wizard.

Safe and Secure

Your passwords as well as records are safe with us and will be used for import solely.

Quick & Furious

It will take you no longer than 20 minutes to set up the import to SMART SERVICE DESK ITSM and start the test data transfer.

All Data Import

HDM is capable of importing all major record types and fields you need, precisely to places you want them to be.

Why import data to SMART SERVICE DESK ITSM
using Help Desk Migration?

Security first

We don't share any of your personal information with third parties, and additionally meticulously protect it, so not a thing gets lost or stolen.

Easy to get around wizard to setup import

Our service was created to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Elective and powerful field mapping

Only Help Desk Migration enables you to automatically transition custom fields, as well as map their destination.

Preserved relations between objects and people

All tickets will be imported to SMART SERVICE DESK ITSM with their respective agents, contacts, and attachments, as a result, saving the history of customers' requests.

Objects you may import to SMART SERVICE DESK ITSM

Help Desk Objects

Tickets

with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles

with images and attachments
Categories
Companies
Folders

Import data to SMART SERVICE DESK ITSM in several easy steps

Prepare

Sign up and go to our migration wizard.
Connect source Help Desk

Pick and link your source support desk with HDM.
Link SMART SERVICE DESK ITSM

Grant the right to access your SMART SERVICE DESK ITSM account.
Clarify your requirements

Let us know what aspects of your migration you would like to modify
Have your needs estimated

We shall research your case and send you with a the overall cost and a scope of tasks.
Import to SMART SERVICE DESK ITSM all data

Transfer all your customer service information in a single push.

We keep your data secure

We take security very seriously and have developed a complete set of practices , technologies , and policies to help ensure your data is protected.

Check out our security guidebook

Price estimation

Select your current Help Desk platform and the future one

Migrate from Zendesk

To SMART SERVICE DESK ITSM

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, than you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, than you have 15 knowledge base records.