SMART SERVICE DESK ITSM import
in a few clicks

Without developers, delays and hustle. With help of robust data import wizard.

SMART SERVICE DESK ITSM import tool you’ve been looking for

Now, there’s no need to worry about any help desk import problems. Full migration from platform to platform with HDM fast and effortless.

Save time & money

Lower price, a quick transfer to the new help desk, and no need to design the migration method. Get all of this with HDM service.

Smooth process

Just get the customer info ready for transition ahead of time and begin moving your records. No need to do everything alone.

Essential data with you

Whether it is for compliance reasons, or convenience, transfer your historical data to the target system to keep up with customer data easier.

Automated migration

A bare minimum is to get done on your side. We already made the migration method.

All you have to do is configure your platform migration requirements and you’re ready to start.

Maintained data structure

Using HDM, you don’t have to worry that all of your migrated customer service data will lose their connections to other info.

Whether it is the requester info or customer details, all of this is considered during the process.

Your info is protected

When you grant your credentials to our migration tool, you can trust us.

Only authorized personnel directly connected to the data transfer will be able to access to your profile info.

All everything we access is shielded by the data encryption systems from any electronic attacks.

Place your records

It’s not required to make considerable amount of data reviews to begin your migration.

Use our Migration Wizard to choose the records for data migration right during the process. Pick what you want to transfer and determine where it goes just by clicking available checkboxes.

Robust but transparent

You don’t need to understand the system to take advantage of all features.

Handy on-screen hints will assist you proceed your data quickly and effectively. As a result, you can set up a data import just about anywhere you like.

Our customers are priority

One of the key principles of our team is to provide a service that we would like to use ourselves. Even though G2 acclaimed our customer service, we develop continuously.

Why import data to SMART SERVICE DESK ITSM using Help Desk Migration?

Security first

We don't share any of your personal information with third parties, and additionally meticulously protect it, so not a thing gets lost or stolen.

Easy to get around wizard to setup import

Our service was created to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Elective and powerful field mapping

Only Help Desk Migration enables you to automatically transition custom fields, as well as map their destination.

Preserved relations between objects and people

All tickets will be imported to SMART SERVICE DESK ITSM with their respective agents, contacts, and attachments, as a result, saving the history of customers' requests.

Objects you may import to SMART SERVICE DESK ITSM

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to SMART SERVICE DESK ITSM in several easy steps

Prepare

Sign up and go to our migration wizard.
Connect source Help Desk

Pick and link your source support desk with HDM.
Link SMART SERVICE DESK ITSM

Grant the right to access your SMART SERVICE DESK ITSM account.
Clarify your requirements

Let us know what aspects of your migration you would like to modify
Have your needs estimated

We shall research your case and send you with a the overall cost and a scope of tasks.
Import to SMART SERVICE DESK ITSM all data

Transfer all your customer service information in a single push.

We keep your data secure

We take security very seriously and have developed a complete set of practices , technologies , and policies to help ensure your data is protected.

Check out our security guidebook

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one

Migrate from Zendesk

To SMART SERVICE DESK ITSM

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.

Select how you want to proceed

Continue

Option #1: fully automated process

Automated data migration

According to the platforms you've selected, you can migrate:

Continue

Option #2: Tailored to meet your needs

Customized data migration

Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.

Start new estimation

What kind of customization do you need?

Please describe your needs as detailed as possible

Message *

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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Voice of the clients

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