96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

SMART SERVICE DESK ITSM to Oracle Service Cloud
migration service

Smooth , no special skill set or coding required. A complete SMART SERVICE DESK ITSM to Oracle Service Cloud data migration software.

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Risk-free and Reputable
Your passwords as well as data are safe with us and will be used for import only.
Effective and Understandable
Help Desk Migration does not require any specialized experience or knowledge to get started with the migration.
Optimal & Accurate
We've tackled all significant peculiarities of different helpdesks to help you accurately and efficiently migrate large amounts of information

Reasons to use Help Desk Migration to migrate data from SMART SERVICE DESK ITSM to Oracle Service Cloud

Strong privacy of your records

The migration is done over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer care to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the records end up being in the right destinations in Oracle Service Cloud.

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When migrating your data from SMART SERVICE DESK ITSM to Oracle Service Cloud we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from SMART SERVICE DESK ITSM to Oracle Service Cloud

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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How does data migration from SMART SERVICE DESK ITSM to Oracle Service Cloud work

  • Prepare

    Start with setting up Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from SMART SERVICE DESK ITSM to Oracle Service Cloud.

  • Connect SMART SERVICE DESK ITSM

    Fill in the form with required credentials to allow our data migration tool to fetch data from your current help desk.

  • Connect Oracle Service Cloud

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Choose the information you need to migrate and set the ticket fields mapping, so the data could be transferred according to your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Oracle Service Cloud all data

    When everything's tested, choose a quiet time with the least load on the support team and begin migrating from SMART SERVICE DESK ITSM to Oracle Service Cloud.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Oracle Service Cloud import

Our staff would be more than happy to perform a customized migration if you have special needs.
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