SMART SERVICE DESK ITSM to ConnectWise
migration service

Effortless , no special know how or programming required. A complete SMART SERVICE DESK ITSM to ConnectWise data migration instrument.

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Trustworthy and Safe
Your passwords as well as data are safe with us and will be used for import solely.
Fast and Understandable
Help Desk Migration does not require any specific competencies or knowledge to begin the the migration.
Complete & Accurate
We've taken into account all major peculiarities of various helpdesks to let you accurately and efficiently migrate massive volumes of information

Reasons to use Help Desk Migration to migrate data from SMART SERVICE DESK ITSM to ConnectWise

Strong safety of your data

The migration is completed by the machine over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer service to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the data end up being in the right destinations in ConnectWise.

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Sustained connectivity between object and people

When migrating your data from SMART SERVICE DESK ITSM to ConnectWise we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from SMART SERVICE DESK ITSM to ConnectWise

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

How does data migration from SMART SERVICE DESK ITSM to ConnectWise work

  • Prepare

    Start by preparing Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from SMART SERVICE DESK ITSM to ConnectWise.

  • Connect SMART SERVICE DESK ITSM

    Complete the form with required credentials to make it possible for our data migration tool to fetch information from your current help desk.

  • Connect ConnectWise

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to ConnectWise all data

    Once everything's tested, find a quiet time with the least load on the support staff and begin migrating from SMART SERVICE DESK ITSM to ConnectWise.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your ConnectWise import

Our staff would be more than happy to perform a personalized migration in case you have special requirements.
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