SimplyDesk to SolarWinds Service Desk (Samanage)
migration service

Smooth , no special know how or coding required. A complete SimplyDesk to SolarWinds Service Desk (Samanage) data migration software.

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Your best tool for SimplyDesk to SolarWinds Service Desk (Samanage) data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Just pick the records you need to transfer and start the transition when comfortable.
Simple transition process
No tech expertise needed. Just choose what data will go to the new solution and see the wonders happening.
Record structure maintenance
Move your help desk records in full to make sure that no ticket has lost critical customer service details.
Effortless process

You don’t have to bother about scripting or continuously control each piece of info moved.

Just link both platforms, tick what you need to migrate and let the tool do the remainder.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their prior connections intact.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will arrive how you left it.

Data safety is paramount

You data is everything which is why we developed a tool that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will impact your data anyhow.

You’re in charge

Manage your information with our internal data mapper. Select what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a few clicks you will be able to choose what goes where, when it goes, and how.

Our developers considered user experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Customer service first

Except providing great customer support services, we always aim to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to migrate data from SimplyDesk to SolarWinds Service Desk (Samanage)

Castle gates

Strong privacy of your information

The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the records end up in the right destinations in SolarWinds Service Desk (Samanage).

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Retained connection between object and people

When migrating your data from SimplyDesk to SolarWinds Service Desk (Samanage) we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SimplyDesk to SolarWinds Service Desk (Samanage)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SimplyDesk to SolarWinds Service Desk (Samanage) work

  • Prepare

    Start off by creating Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from SimplyDesk to SolarWinds Service Desk (Samanage).

  • Connect SimplyDesk

    Complete the form with requested credentials to make it possible for our data migration tool to access data from your current help desk.

  • Connect SolarWinds Service Desk (Samanage)

    Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be transferred based upon your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to SolarWinds Service Desk (Samanage) everything

    When everything's tested, find a quiet time with the minimal load on the support department and start migrating from SimplyDesk to SolarWinds Service Desk (Samanage).

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your SolarWinds Service Desk (Samanage) import

Our staff would be more than happy to perform a custom migration if you have special requirements.
Get a price estimation

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