SimplyDesk to ((OTRS)) Community Edition
migration service

Smooth , no special expertise or coding required. A complete SimplyDesk to ((OTRS)) Community Edition data migration software.

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Your best tool for SimplyDesk to ((OTRS)) Community Edition data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Simply choose the records you need to transfer and start the transition right away.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the target system and see the wonders happening.
Record completion
Transfer your help desk records in full to make certain that no ticket has lost vital customer support information.
Simple and easy process

No need to worry about scripting or constantly control each record moved.

Just attach both platforms, choose what you need to migrate and let the system do the rest for you.

From sender information to phone number connection, your entire database will keep their prior connections untouched.

You don’t have to worry that some info will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Security is priority

Information is everything which is why we created a method that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

Record mapping

Pick records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might ever need.

Simple & effective

In just a few buttons to press it is possible to choose the data arrangement, when it goes, and how.

Our tech engineers took customer experience as a priority and ensured that you will be able to use the system to its fullest.

Good service first

Except producing great customer service, we always want to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are constantly making great strides to enhance the general experience.


Reasons to use Help Desk Migration to switch from SimplyDesk to ((OTRS)) Community Edition

Castle gates

Strong safety of your information

The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the data end up being in the right places in ((OTRS)) Community Edition.

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Sustained connectivity between object and people

When migrating your data from SimplyDesk to ((OTRS)) Community Edition we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SimplyDesk to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SimplyDesk to ((OTRS)) Community Edition work

  • Prepare

    Start off by preparing Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from SimplyDesk to ((OTRS)) Community Edition.

  • Complete the form with necessary credentials to permit our data migration tool to fetch information from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the data could be migrated in line with your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition everything

    Once everything's validated, determine a quiet time with the least load on the support team and begin migrating from SimplyDesk to ((OTRS)) Community Edition.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your ((OTRS)) Community Edition import

Our staff would be more than happy to run a personalized migration if you have particular needs.
Get a price estimation

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