SimplyDesk to ((OTRS)) Community Edition
migration service
Smooth , no special expertise or coding required. A complete SimplyDesk to ((OTRS)) Community Edition data migration software.
SimplyDesk to ((OTRS)) Community Edition
Your best tool for SimplyDesk to ((OTRS)) Community Edition data migration
No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.Save on resources
Skip the platform analysis and code development processes. Simply choose the records you need to transfer and start the transition right away.Easy migration
No specific knowledge or skill needed. Just choose what data will go to the target system and see the wonders happening.Record completion
Transfer your help desk records in full to make certain that no ticket has lost vital customer support information.Simple and easy process
No need to worry about scripting or constantly control each record moved.
Just attach both platforms, choose what you need to migrate and let the system do the rest for you.
Intact data links
From sender information to phone number connection, your entire database will keep their prior connections untouched.
You don’t have to worry that some info will be missing and service quality will degrade. Everything will be waiting for you how you expected.
Security is priority
Information is everything which is why we created a method that will keep your data intact.
Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.
Record mapping
Pick records that will be migrated by using our pre-installed data viewer.
From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might ever need.
Simple & effective
In just a few buttons to press it is possible to choose the data arrangement, when it goes, and how.
Our tech engineers took customer experience as a priority and ensured that you will be able to use the system to its fullest.
Good service first
Except producing great customer service, we always want to improve our customer service.
As a company, we want you to enjoy best possible service, which is why we are constantly making great strides to enhance the general experience.
Reasons to use Help Desk Migration to switch from SimplyDesk to ((OTRS)) Community Edition
Strong safety of your information
The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to migrate your customer support to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard as well as custom fields , thus letting you ensure that the data end up being in the right places in ((OTRS)) Community Edition.Next
Sustained connectivity between object and people
When migrating your data from SimplyDesk to ((OTRS)) Community Edition we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from SimplyDesk to ((OTRS)) Community Edition
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from SimplyDesk to ((OTRS)) Community Edition work
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Prepare
Start off by preparing Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from SimplyDesk to ((OTRS)) Community Edition.
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Link SimplyDesk
Complete the form with necessary credentials to permit our data migration tool to fetch information from your current help desk.
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Link ((OTRS)) Community Edition
Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.
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Choose objects
Choose the information you need to migrate and set the ticket fields mapping, so the data could be migrated in line with your preferences
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Migrate limited amount of data
Test out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
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Migrate to ((OTRS)) Community Edition everything
Once everything's validated, determine a quiet time with the least load on the support team and begin migrating from SimplyDesk to ((OTRS)) Community Edition.
Your data is in good hands
We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data all by yourself
See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a specialist run your ((OTRS)) Community Edition import
Our staff would be more than happy to run a personalized migration if you have particular needs.
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