SimplyDesk to HelpShift
migration service

Effortless , no special skill set or coding required. A complete SimplyDesk to HelpShift data migration instrument.

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Your best tool for SimplyDesk to HelpShift data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Avoid the platform analysis and script development processes. Just pick the records you need to migrate and start the transition when comfortable.
Effortless transition process
No special expertise needed. Just pick what data will go to the new solution and see the miracle happening.
Record structure maintenance
Migrate your help desk data in full to ensure that no ticket has lost essential customer support information.
Simple and easy procedure

No need to worry about scripting or constantly watch each record transferred.

Just attach both platforms, pick what you need to take to a new database and let the system deal with the rest for you.

Preserved connections

From sender information to phone number connection, all you records will keep their initial data structure untouched.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will be waiting for you where you expected.

Security is paramount

You data is key which is why we created a tool that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

Data mapping

Choose information that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select anything you might actually need.

Efficient out-of-the-box solution

In just a few clicks you will be able to choose the data arrangement, when it goes, and how.

Our software considered user experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service first

Outside of providing great customer support services, we always want to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are constantly making great strides to improve the general experience.


Reasons to use Help Desk Migration to migrate data from SimplyDesk to HelpShift

Castle gates

Strong security of your data

The migration is conducted over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the records end up being in the right places in HelpShift.

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Maintained association between object and people

When migrating your data from SimplyDesk to HelpShift we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SimplyDesk to HelpShift

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SimplyDesk to HelpShift work

  • Prepare

    Start by setting up Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from SimplyDesk to HelpShift.

  • Fill in the form with necessary credentials to make it possible for our data migration tool to retrieve records from your current help desk.

  • Connect HelpShift

    Repeat the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be migrated according to your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to HelpShift all data

    Once everything's tested out, find a quiet time with the least load on the support team and begin migrating from SimplyDesk to HelpShift.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your HelpShift import

Our staff would be more than happy to perform a customized migration if you have specific requirements.
Get a price estimation

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