SimplyDesk to Gemini
migration service

Smooth , no special expertise or programming required. A complete SimplyDesk to Gemini data migration software.

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Your best tool for SimplyDesk to Gemini data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and code development processes. Simply choose the records you need to transfer and start the transition right away.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the target system and see the wonders happening.
Record completion
Migrate your help desk data in full to make certain that no ticket has lost critical customer service information.
Easy procedure

You don’t have to bother about coding or constantly watch each record moved.

Just link both platforms, tick what you need to take to a new database and allow the Migration Wizard do the remainder.

From sender information to phone number connection, your entire database will keep their initial data structure intact.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Security is priority

You data is key which is why we developed a system that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

Record mapping

Pick records that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick anything you might ever need.

Simple & effective

In only a few buttons to press it is possible to choose the data arrangement, when it goes, and in what order.

Our tech engineers took customer experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Great service first

Apart from producing great customer support services, we always strive to develop our customer service.

As a team, we want you to experience best possible service, which is why we are constantly making great strides to improve the core experience.


Reasons to use Help Desk Migration to switch from SimplyDesk to Gemini

Castle gates

Strong security of your data

The migration is carried out over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the data end up in the right places in Gemini.

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Maintained relation between object and people

When migrating your data from SimplyDesk to Gemini we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SimplyDesk to Gemini

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SimplyDesk to Gemini work

  • Prepare

    Start by preparing Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from SimplyDesk to Gemini.

  • Complete the form with required credentials to permit our data migration tool to fetch data from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Select the data you need to migrate and set the ticket fields mapping, so the records could be moved according to your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Gemini everything

    When everything's tested, determine a quiet time with the least load on the support department and start migrating from SimplyDesk to Gemini.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Gemini import

Our staff would be more than happy to run a personalized migration if you have special needs.
Get a price estimation

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