Simple IT Helpdesk import
in a few clicks

Without devs, timelack and hustle. Via robust data import wizard.

Spotless Simple IT Helpdesk import services just for you

Now, there’s no need to concern yourself about any help desk import problems. Total platform to platform migration with HDM swift and effortless.

Less time & money spent

Affordable process cost, a faster import to the new platform, and no need to develop the migration method. Get it all with HDM service.

Clean migration course

Simply prepare your information for transition in advance and start moving your data. No need to deal with everything alone.

Vital custom records right beside you

No matter if it is for conformity reasons, or convenience, import your old data to the new tool to keep up with customer data easier.

Autonomous migration

Why waste time transferring data by hand when a tool can deal with it?

Our migration system will manage every piece of info so you don’t need to.

Maintained dependency

With HDM, you don’t have to be concerned that all your migrated customer service data will migrate with mixed up arrangement.

Whether it is sender info or customer contacts, all of this is considered during the process.

Data safety

All the passwords you use during the migration process are not kept in our system. Only authorized staff can get access to your email accounts or help desk dashboards.

All your info is under firm protection from the outside world.

Data mapping

Pick what piece of info comes to your new platform yourself.

Throughout the data migration, you can check what records to leave behind and what to take with you.

Simplicity

The whole process was solely designed to let users to run the migration themselves.

It’s not necessary to have programming skills or exceptional knowledge, just follow the on-screen prompts.

Customer first

One of the main priorities of our team is to provide a service that we would like to experience ourselves. Even though G2 recognized our customer support, we develop continuously.

What are the key reasons to import data to Simple IT Helpdesk utilizing Help Desk Migration?

Security first

We do not disclose any of your information with third parties, and additionally meticulously protect it, so nothing gets lost or stolen.

Easy to navigate wizard to setup import

Our service was designed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Optional and powerful field mapping

Only Help Desk Migration lets you instantly transmit custom fields, as well as map their destination.

Maintained relations between objects and people

All tickets will be imported to Simple IT Helpdesk with their corresponding agents, contacts, and attachments, that way, saving the previous record of customers' requests.

Objects you may import to Simple IT Helpdesk

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Simple IT Helpdesk in 6 simple steps

Get ready

Register and go to our migration wizard.
Link source Help Desk

Select and link your source service desk with HDM.
Connect Simple IT Helpdesk

Grant the right to access your Simple IT Helpdesk account.
Explain your needs

Let us understand precisely what parts of your migration you wish to adjust
Get your needs estimated

We will investigate your application and get back to you with a price and a scope of tasks.
Import to Simple IT Helpdesk all data

Move all your customer support records in a single push.

We always keep all data safe

We consider safety very seriously and have built a complete set of practices , technologies , and policies to help guarantee your data is secure.

Check our security guide

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one

Migrate from Zendesk

To Simple IT Helpdesk

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.

Let's get connected

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Phone

Select how you want to proceed

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Option #1: fully automated process

Automated data migration

According to the platforms you've selected, you can migrate:

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Option #2: Tailored to meet your needs

Customized data migration

Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.

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What kind of customization do you need?

Please describe your needs as detailed as possible

Message *

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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Voice of the customers

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