Simple IT Helpdesk import
in a few clicks

Without devs, timelack and hustle. Via robust data import wizard.

Secure and Safe

Your passwords along with data are safe with us and will be used for import only.

Efficient & Furious

It takes you no longer than 15 minutes to set up the import to Simple IT Helpdesk and run the test data transfer.

All Data Import

HDM is capable of importing all major record categories and fields you need, exactly where you want them to be.

What are the key reasons to import data to Simple IT Helpdesk
utilizing Help Desk Migration?

Security first

We do not disclose any of your information with third parties, and additionally meticulously protect it, so nothing gets lost or stolen.

Easy to navigate wizard to setup import

Our service was designed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Optional and powerful field mapping

Only Help Desk Migration lets you instantly transmit custom fields, as well as map their destination.

Maintained relations between objects and people

All tickets will be imported to Simple IT Helpdesk with their corresponding agents, contacts, and attachments, that way, saving the previous record of customers' requests.

Objects you may import to Simple IT Helpdesk

Help Desk Objects

Tickets

with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles

with images and attachments
Categories
Companies
Folders

Import data to Simple IT Helpdesk in 6 simple steps

Get ready

Register and go to our migration wizard.
Link source Help Desk

Select and link your source service desk with HDM.
Connect Simple IT Helpdesk

Grant the right to access your Simple IT Helpdesk account.
Explain your needs

Let us understand precisely what parts of your migration you wish to adjust
Get your needs estimated

We will investigate your application and get back to you with a price and a scope of tasks.
Import to Simple IT Helpdesk all data

Move all your customer support records in a single push.

We always keep all data safe

We consider safety very seriously and have built a complete set of practices , technologies , and policies to help guarantee your data is secure.

Check our security guide

Price estimation

Select your current Help Desk platform and the future one

Migrate from Zendesk

To Simple IT Helpdesk

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, than you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, than you have 15 knowledge base records.