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Simple IT Helpdesk to Remedy IT Service Management
migration service

Smooth , no special skill set or programming required. A complete Simple IT Helpdesk to Remedy IT Service Management data migration instrument.

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Your best tool for Simple IT Helpdesk to Remedy IT Service Management data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Just pick the records you need to move and start the transition right away.
Effortless transition process
No special expertise required. Just pick what data will go to the new solution and see the magic happening.
Record structure maintenance
Migrate your help desk info in full to make sure that no ticket is missing critical customer service details.
Automated migration

Worried that you’ll have to use special skills to move your info? Worry not as we made sure that our tool is as easy to use as possible.

Attach the platforms, choose data, click ok, and you’re done!

Data maintenance

Your customer info comes complete and we mean it.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind impenetrable walls. Not even all our employees have see your credentials or records.

You can be sure that with HDM no hacker attacks are possible.

You’re in charge

Manage your information with our in-app data mapping solution. Choose what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Efficient out-of-the-box solution

In only a couple of clicks you will be able to choose what goes where, when it goes, and in what order.

Our developers considered user experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer priority

As a data import service supplier, we work to deliver the best possible migration tool. Nevertheless, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Simple IT Helpdesk to Remedy IT Service Management

Castle gates

Strong security of your records

The migration is conducted over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the records end up in the right destinations in Remedy IT Service Management.

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Maintained association between object and people

When migrating your data from Simple IT Helpdesk to Remedy IT Service Management we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Simple IT Helpdesk to Remedy IT Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Simple IT Helpdesk to Remedy IT Service Management work

  • Prepare

    Sign-up and go to our migration wizard.

  • Select and connect your Simple IT Helpdesk support desk with HDM.

  • Connect Remedy IT Service Management

    Grant access to your Remedy IT Service Management account.

  • Express your business needs

    Let us know exactly what components of your migration you want to adjust

  • Get your preferences estimated

    We shall investigate your application and send you with a price range and a scope of tasks.

  • Migrate from Simple IT Helpdesk to Remedy IT Service Management all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Remedy IT Service Management import

Our staff would be more than happy to perform a custom migration in case you have special requirements.
Get a price estimation

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