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Simple IT Helpdesk to Re:Desk
migration service

Smooth , no special expertise or coding required. A complete Simple IT Helpdesk to Re:Desk data migration instrument.

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Your best tool for Simple IT Helpdesk to Re:Desk data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and script development processes. Just decide on the records you need to migrate and start the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the new platform and see the miracle happening.
Record completion
Move your help desk data in full to ensure that no ticket has lost critical customer support information.
Automated migration

Afraid that you’ll need advanced skills to move your customer service data? Don’t be as we ensured that our tool accessible as possible.

Attach the platforms, select data, click ok, and you’re done!

Intact connections

From sender information to phone number connection, all you records will keep their initial data structure untouched.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will arrive how you left it.

Security is paramount

Information is key which is why we created a tool that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

You’re in charge

Take complete control of your information with our in-app data mapping solution. Choose what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Simple & effective

In just a few clicks it will be possible to choose the data arrangement, when it goes, and how.

Our software took user experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Good service first

Outside of providing great customer service, we always want to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are continuously putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to switch from Simple IT Helpdesk to Re:Desk

Castle gates

Strong privacy of your data

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the records end up being in the right places in Re:Desk.

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Retained association between object and people

When migrating your data from Simple IT Helpdesk to Re:Desk we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Simple IT Helpdesk to Re:Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Simple IT Helpdesk to Re:Desk work

  • Prepare

    Sign up and go to our migration tool.

  • Connect Simple IT Helpdesk

    Select and link your Simple IT Helpdesk service desk with HDM.

  • Grant the right to access your Re:Desk account.

  • Detail your business needs

    Let us know what parts of your migration you want to adjust

  • Get your preferences estimated

    We shall investigate your application and get back to you with a price range and a scope of tasks.

  • Migrate from Simple IT Helpdesk to Re:Desk everything

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Re:Desk import

Our staff would be more than happy to run a customized migration if you have special demands.
Get a price estimation

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