Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

Simple IT Helpdesk to Planio
migration service

Effortless , no special expertise or programming required. A complete Simple IT Helpdesk to Planio data migration software.

More details

Your best tool for Simple IT Helpdesk to Planio data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and code development processes. Simply pick customer info you need to migrate and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just choose what data will go to the target solution and observe the miracle happening.
Record completion
Transfer your help desk records in full to make certain that no ticket has lost vital customer service details.
Simple and easy procedure

You don’t have to bother about scripting or constantly control each piece of info transferred.

Just attach both platforms, tick what you need to migrate and allow the tool do the rest for you.

Preserved connections

From sender information to phone number connection, your entire database will keep their prior connections maintained.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will arrive where you expected.

Security is priority

You data is everything which is why we designed a method that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

You’re in charge

Take complete control of your customer data with our internal data mapper. Pick what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Simple & effective

In only a few buttons to press you will be able to pick what goes where, when it starts, and in what order.

Our tech engineers considered user experience as a priority and ensured that it will be possible to use the system to its fullest.

Good service first

Except producing great customer support services, we always want to develop our customer service.

As a team, we want you to experience best possible service, which is why we are constantly putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to switch from Simple IT Helpdesk to Planio

Castle gates

Strong safety of your information

The migration is carried out over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to ensure that the data end up in the right destinations in Planio.

Next

Sustained relation between object and people

When migrating your data from Simple IT Helpdesk to Planio we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Simple IT Helpdesk to Planio

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Simple IT Helpdesk to Planio work

  • Prepare

    Register and go to our migration wizard.

  • Connect Simple IT Helpdesk

    Opt and connect your Simple IT Helpdesk support desk with HDM.

  • Connect Planio

    Give access to your Planio account.

  • Explain your requirements

    Let us know what parts of your migration you need to fine-tune

  • Have your needs estimated

    We will research your case and get back to you with a price and a scope of work.

  • Migrate from Simple IT Helpdesk to Planio all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Planio import

Our staff would be more than happy to run a personalized migration if you have particular requirements.
Get a price estimation

Blog Articles You Might Find Useful

Here’s Why You Should Not Postpone A Migration

There are times when we hear stuff such as “We want to migrate but not now” and “We would love to migrate but guess we…

Top Benefits of Cloud Migration in 2019

Today, many organizations, both for- and non-profit move all their data to the cloud as it not only accelerates their operations but provides a number…

Help Desk Migration: Perks and Challenges of Manual and Automated Ways

Data migration isn’t a piece of cake. Many businesses think of the help desk migration like about a dangerous journey, full of risks, long waits,…

Book a Call
cancel
%s
— %s