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Simple IT Helpdesk to ngDesk
migration service

Trouble-free , no special expertise or coding required. A complete Simple IT Helpdesk to ngDesk data migration software.

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The best Simple IT Helpdesk to ngDesk tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and code development processes. Simply choose customer info you need to transfer and start the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the target system and observe the wonders happening.
Data completion
Transfer your help desk info in full to ensure that no ticket is missing critical customer support information.
Automated tool

Worried that you’ll need special skills to migrate your customer service data? Don’t be as we ensured that our tool user friendly as it can possibly be.

Attach the help desks, select records, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, your entire database will keep their initial connections untouched.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will arrive how you expected.

Data safety is priority

You data is everything which is why we created a method that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

You control the process

Manage your customer data with our internal data mapper. Choose what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Simple & effective

In just a couple of buttons to press it is possible to pick the data arrangement, when it goes, and in what order.

Our tech engineers considered customer experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Good service first

Outside of producing great customer support services, we always strive to improve our customer service.

As a team, we want you to experience best possible service, which is why we are continuously putting so much effort to improve the general experience.


Why you should use Help Desk Migration to switch from Simple IT Helpdesk to ngDesk

Castle gates

Strong safety of your records

The migration is done over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the data end up being in the right places in ngDesk.

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Sustained connection between object and people

When migrating your records from Simple IT Helpdesk to ngDesk we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Simple IT Helpdesk to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Simple IT Helpdesk to ngDesk work

  • Get ready

    Sign-up and go to our migration tool.

  • Opt and link your Simple IT Helpdesk service desk with HDM.

  • Grant access to your ngDesk account.

  • Explain your business needs

    Let us know what elements of your migration you need to modify

  • Have your preferences estimated

    We will research your case and send you with a price and a scope of tasks.

  • Migrate from Simple IT Helpdesk to ngDesk all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your ngDesk import

Our team would be more than happy to run a customized migration in case you have special needs.
Get a price estimation

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