Simple IT Helpdesk to ngDesk
migration service
Trouble-free , no special expertise or coding required. A complete Simple IT Helpdesk to ngDesk data migration software.
Simple IT Helpdesk to ngDesk
The best Simple IT Helpdesk to ngDesk tool made for you
There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.Save on your time and money
Skip the system analysis and code development processes. Simply choose customer info you need to transfer and start the transition when comfortable.Easy migration
No specific knowledge or skill needed. Just choose what data will go to the target system and observe the wonders happening.Data completion
Transfer your help desk info in full to ensure that no ticket is missing critical customer support information.Automated tool
Worried that you’ll need special skills to migrate your customer service data? Don’t be as we ensured that our tool user friendly as it can possibly be.
Attach the help desks, select records, click ok, and the migration is ready!
Preserved data links
Starting from the ticket requester to every comment author, your entire database will keep their initial connections untouched.
You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will arrive how you expected.
Data safety is priority
You data is everything which is why we created a method that will keep your customer records untouched.
Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.
You control the process
Manage your customer data with our internal data mapper. Choose what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.
Simple & effective
In just a couple of buttons to press it is possible to pick the data arrangement, when it goes, and in what order.
Our tech engineers considered customer experience as an essential factor and ensured that it will be possible to use the system to its fullest.
Good service first
Outside of producing great customer support services, we always strive to improve our customer service.
As a team, we want you to experience best possible service, which is why we are continuously putting so much effort to improve the general experience.
Why you should use Help Desk Migration to switch from Simple IT Helpdesk to ngDesk
Strong safety of your records
The migration is done over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to transfer your customer service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard and even custom fields , thus letting you ensure that the data end up being in the right places in ngDesk.Next
Sustained connection between object and people
When migrating your records from Simple IT Helpdesk to ngDesk we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Simple IT Helpdesk to ngDesk
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Simple IT Helpdesk to ngDesk work
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Get ready
Sign-up and go to our migration tool.
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Link Simple IT Helpdesk
Opt and link your Simple IT Helpdesk service desk with HDM.
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Link ngDesk
Grant access to your ngDesk account.
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Explain your business needs
Let us know what elements of your migration you need to modify
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Have your preferences estimated
We will research your case and send you with a price and a scope of tasks.
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Migrate from Simple IT Helpdesk to ngDesk all data
Transfer all your customer service records in a single push.
Your data is in good hands
We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy clients
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records automatically
See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let an expert run your ngDesk import
Our team would be more than happy to run a customized migration in case you have special needs.
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