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Simple IT Helpdesk to Kapdesk
migration service

Smooth , no special expertise or coding required. A complete Simple IT Helpdesk to Kapdesk data migration tool.

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Your best tool for Simple IT Helpdesk to Kapdesk data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Just choose what data you need to move and start the transition right away.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the new system and enjoy the magic happening.
Record completion
Migrate your help desk data in full to make sure that no ticket is missing essential customer support details.
Automated migration

Afraid that you’ll need special skills to move your customer service data? Worry not as we ensured that our tool simple to use as possible.

Link the platforms, pick data, click ok, and you’re done!

Data dependency

Your information comes complete , you can take our word.

Each email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind impenetrable walls. Not even all our staff members can see your passwords or records.

You may be sure that with HDM no data breaches are possible.

You’re in charge

Take complete control of your information with our in-app data mapper. Select what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Simple & effective

In just a couple of clicks it is possible to select the data arrangement, when it goes, and how.

Our developers took user experience as a priority and made sure that you will be able to use the system to its fullest.

Customer priority

As a migration service provider, we aim to offer the most effective migration tool. However, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Simple IT Helpdesk to Kapdesk

Castle gates

Strong security of your data

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the records end up being in the right destinations in Kapdesk.

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Maintained association between object and people

When migrating your data from Simple IT Helpdesk to Kapdesk we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Simple IT Helpdesk to Kapdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Simple IT Helpdesk to Kapdesk work

  • Prepare

    Sign up and go to our migration service.

  • Pick and link your Simple IT Helpdesk support desk with HDM.

  • Grant the right to access your Kapdesk account.

  • Express your needs

    Let us understand precisely what aspects of your migration you want to tweak

  • Have your requirements estimated

    We will investigate your case and send you with a the overall cost and a scope of work.

  • Migrate from Simple IT Helpdesk to Kapdesk all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Kapdesk import

Our staff would be more than happy to run a custom migration in case you have specific needs.
Get a price estimation

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