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Simple IT Helpdesk to Hiver
migration service

Extremely easy , no special know how or programming required. A complete Simple IT Helpdesk to Hiver data migration tool.

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The best Simple IT Helpdesk to Hiver tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid complex data audit and tool development processes. Just decide on what data you need to transfer and set off with the transition immediately.
Simple transition process
No tech expertise required. Just select what data will go to the new platform and enjoy the wonders happening.
Data structure maintenance
Move your help desk data in full to ensure that no ticket has lost critical customer service details.
Automated tool

Afraid that you’ll have to use advanced skills to move your info? Worry not as we ensured that our tool interface accessible as it can possibly be.

Link the help desks, choose data, click ok, and the migration is ready!

From sender information to phone number connection, all you records will keep their initial connections intact.

You don’t have to worry that some info will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Security is paramount

You data is everything which is why we developed a tool that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.

Data mapping

Choose data that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to select just about everything you might actually need.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Helpful and intuitive on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Except providing great customer support services, we always want to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are constantly making great strides to enhance the general experience.


Why you should use Help Desk Migration to migrate data from Simple IT Helpdesk to Hiver

Castle gates

Strong privacy of your data

The migration is conducted over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the records end up in the right destinations in Hiver.

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Retained connection between object and people

When migrating your records from Simple IT Helpdesk to Hiver we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Simple IT Helpdesk to Hiver

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Simple IT Helpdesk to Hiver work

  • Get ready

    Sign up and go to our migration wizard.

  • Connect Simple IT Helpdesk

    Pick and connect your Simple IT Helpdesk support desk with HDM.

  • Give the right to access your Hiver account.

  • Describe your needs

    Let us know what parts of your migration you want to modify

  • Have your requirements estimated

    We shall analyze your case and get back to you with a the overall cost and a scope of tasks.

  • Migrate from Simple IT Helpdesk to Hiver all data

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Hiver import

Our team would be more than happy to perform a customized migration if you have special demands.
Get a price estimation

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