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Simple IT Helpdesk to FuseDesk
migration service

Trouble-free , no special knowledge or programming required. A complete Simple IT Helpdesk to FuseDesk data migration instrument.

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The best Simple IT Helpdesk to FuseDesk tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Simply choose customer info you need to transfer and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the target system and observe the wonders happening.
Data completion
Move your help desk data in full to ensure that no ticket is missing essential customer service information.
Automated tool

Afraid that you’ll have to use special skills to migrate your info? Don’t be as we ensured that our tool interface user friendly as it can possibly be.

Connect the platforms, pick records, click ok, and you’re done!

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their initial connections maintained.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Data safety is priority

Information is everything which is why we designed a method that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

Record mapping

Choose information that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick just about everything you might actually need.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and intuitive on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Apart from producing great customer service, we always strive to develop our customer service.

As a company, we want you to experience best possible service, which is why we are constantly making great strides to enhance the general experience.


Why you should use Help Desk Migration to switch from Simple IT Helpdesk to FuseDesk

Castle gates

Strong privacy of your data

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the data end up in the right places in FuseDesk.

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When migrating your records from Simple IT Helpdesk to FuseDesk we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Simple IT Helpdesk to FuseDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Simple IT Helpdesk to FuseDesk work

  • Get ready

    Start by setting up Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from Simple IT Helpdesk to FuseDesk.

  • Complete the form with necessary credentials to make it possible for our data migration tool to access data from your current help desk.

  • Connect FuseDesk

    Do the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Choose the data you need to migrate and set the ticket fields mapping, so the data could be migrated in line with your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to FuseDesk all data

    Once everything's tested out, find a quiet time with the minimal load on the support team and begin migrating from Simple IT Helpdesk to FuseDesk.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your FuseDesk import

Our team would be more than happy to run a customized migration in case you have specific needs.
Get a price estimation

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