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Simple IT Helpdesk to CustomerFirst
migration service

Smooth , no special know how or programming required. A complete Simple IT Helpdesk to CustomerFirst data migration instrument.

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Your best tool for Simple IT Helpdesk to CustomerFirst data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Avoid complex data audit and script development processes. Just decide on the records you need to transfer and start the transition immediately.
Effortless transition process
No special expertise required. Just pick what data will go to the new platform and see the wonders happening.
Record structure maintenance
Migrate your help desk data in full to ensure that no ticket is missing critical customer support information.
Automated migration

Afraid that you’ll have to use special skills to move your customer service data? Don’t be as we ensured that our tool is as easy to use as possible.

Link the platforms, choose records, click ok, and you’re done!

Preserved connections

From sender information to phone number connection, your entire database will keep their prior data structure intact.

You don’t have to worry that some data will be lost and service quality will decrease. Everything will arrive how you expected.

Security is priority

Information is key which is why we developed a system that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

You’re in charge

Take complete control of your customer data with our in-app data mapping solution. Select what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Efficient out-of-the-box solution

In only a couple of clicks it will be possible to choose the data arrangement, when it goes, and in what order.

Our developers considered user experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer service first

Except producing great customer service, we always aim to improve our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are always putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from Simple IT Helpdesk to CustomerFirst

Castle gates

Strong security of your data

The migration is conducted over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the records end up being in the right places in CustomerFirst.

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When migrating your data from Simple IT Helpdesk to CustomerFirst we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Simple IT Helpdesk to CustomerFirst

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Simple IT Helpdesk to CustomerFirst work

  • Prepare

    Sign up and go to our migration software.

  • Select and link your Simple IT Helpdesk service desk with HDM.

  • Grant access to your CustomerFirst account.

  • Express your needs

    Let us understand precisely what parts of your migration you need to tweak

  • Get your requirements estimated

    We'll investigate your application and send you with a the overall cost and a scope of tasks.

  • Migrate from Simple IT Helpdesk to CustomerFirst all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your CustomerFirst import

Our staff would be more than happy to perform a customized migration in case you have special demands.
Get a price estimation

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