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Simple IT Helpdesk to ConnectWise
migration service

Effortless , no special expertise or programming required. A complete Simple IT Helpdesk to ConnectWise data migration instrument.

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Your best tool for Simple IT Helpdesk to ConnectWise data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Simply pick the records you need to transfer and start the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the target solution and see the wonders happening.
Record completion
Transfer your help desk records in full to make certain that no ticket is missing vital customer support information.
Automated migration

Scared that you’ll have to use special skills to migrate your customer service data? Don’t be as we made sure that our tool simple to use as possible.

Link the help desks, choose records, click ok, and the migration is ready!

From sender information to phone number connection, your entire database will keep their prior data structure intact.

You don’t have to worry that some data will be lost and service quality will decrease. Everything will arrive how you left it.

Security is priority

You data is key which is why we developed a method that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your data anyhow.

You control the process

Take complete control of your customer data with our internal data mapping solution. Select what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Useful and insightful on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Except producing great customer support services, we always aim to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are always putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to switch from Simple IT Helpdesk to ConnectWise

Castle gates

Strong safety of your information

The migration is conducted over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right places in ConnectWise.

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Sustained association between object and people

When migrating your data from Simple IT Helpdesk to ConnectWise we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Simple IT Helpdesk to ConnectWise

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Simple IT Helpdesk to ConnectWise work

  • Prepare

    Start off by preparing Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from Simple IT Helpdesk to ConnectWise.

  • Complete the form with required credentials to make it possible for our data migration tool to fetch records from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Choose the records you want to migrate and set the ticket fields mapping, so the records could be transferred based upon your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to ConnectWise everything

    Once everything's tested, determine a quiet time with the minimal load on the support team and begin migrating from Simple IT Helpdesk to ConnectWise.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your ConnectWise import

Our staff would be more than happy to run a personalized migration in case you have particular requirements.
Get a price estimation

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