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Simple IT Helpdesk to Cention Contact Center
migration service

Effortless , no special know how or coding required. A complete Simple IT Helpdesk to Cention Contact Center data migration software.

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Your best tool for Simple IT Helpdesk to Cention Contact Center data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Just choose what data you need to move and set off with the transition right away.
Effortless transition process
No special expertise needed. Just choose what data will go to the new system and enjoy the magic happening.
Record structure maintenance
Migrate your help desk records in full to ensure that no ticket has lost critical customer service details.
Effortless procedure

No need to worry about scripting or continuously watch each record moved.

Just link your source and target, tick what you need to take to a new database and allow the tool deal with the remainder.

Data maintenance

Your information migrates complete and we mean it.

Each email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our employees have see your credentials or other information.

You can be sure that with HDM no data breaches will take place.

Data mapping

Choose records that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to pick just about everything you might ever need.

Efficient out-of-the-box solution

In just a few clicks it is possible to select what goes where, when it starts, and in what order.

Our developers took customer experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Customer priority

As a data import service provider, we strive to deliver the best possible migration tool. However, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from Simple IT Helpdesk to Cention Contact Center

Castle gates

Strong security of your information

The migration is carried out over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the records end up in the right destinations in Cention Contact Center.

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Maintained relation between object and people

When migrating your data from Simple IT Helpdesk to Cention Contact Center we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Simple IT Helpdesk to Cention Contact Center

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Simple IT Helpdesk to Cention Contact Center work

  • Prepare

    Register and go to our migration service.

  • Connect Simple IT Helpdesk

    Select and connect your Simple IT Helpdesk support desk with HDM.

  • Connect Cention Contact Center

    Give access to your Cention Contact Center account.

  • Outline your business needs

    Let us know exactly what parts of your migration you wish to adjust

  • Get your requirements estimated

    We will analyze your application and send you with a cost and a scope of tasks.

  • Migrate from Simple IT Helpdesk to Cention Contact Center everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Cention Contact Center import

Our staff would be more than happy to perform a customized migration if you have special needs.
Get a price estimation

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