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Simple IT Helpdesk to AnswerHub
migration service

Effortless , no special knowledge or coding required. A complete Simple IT Helpdesk to AnswerHub data migration instrument.

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Your best tool for Simple IT Helpdesk to AnswerHub data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Simply choose customer info you need to migrate and start the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the target system and observe the miracle happening.
Record completion
Transfer your help desk records in full to make sure that no ticket has lost vital customer service details.
Automated migration

Scared that you’ll need advanced skills to migrate your info? Worry not as we made sure that our tool is as easy to use as it can possibly be.

Connect the platforms, select records, click ok, and you’re done!

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their prior connections intact.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Data safety is priority

Information is everything which is why we developed a system that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

Record mapping

Select information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick just about everything you might ever need.

Step-by-step instructions

If this is your first migration, worry not. Helpful and insightful on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Outside of producing great customer service, we always aim to develop our customer service.

As a company, we want you to have the best possible service, which is why we are always making great strides to enhance the core experience.


Reasons to use Help Desk Migration to switch from Simple IT Helpdesk to AnswerHub

Castle gates

Strong safety of your information

The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the data end up in the right destinations in AnswerHub.

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Sustained association between object and people

When migrating your data from Simple IT Helpdesk to AnswerHub we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Simple IT Helpdesk to AnswerHub

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Simple IT Helpdesk to AnswerHub work

  • Prepare

    Register and go to our migration tool.

  • Connect Simple IT Helpdesk

    Opt and connect your Simple IT Helpdesk support desk with HDM.

  • Connect AnswerHub

    Grant access to your AnswerHub account.

  • Describe your requirements

    Let us know what components of your migration you need to tweak

  • Have your requirements estimated

    We'll investigate your case and send you with a the overall cost and a scope of work.

  • Migrate from Simple IT Helpdesk to AnswerHub everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your AnswerHub import

Our staff would be more than happy to run a custom migration if you have particular needs.
Get a price estimation

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