SherpaDesk to SimplyDesk
migration service

Smooth , no special expertise or coding required. A complete SherpaDesk to SimplyDesk data migration instrument.

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Your best tool for SherpaDesk to SimplyDesk data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Simply choose the records you need to transfer and set off with the transition right away.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the target system and see the wonders happening.
Record completion
Migrate your help desk info in full to ensure that no ticket has lost critical customer service information.
Automated migration

Worried that you’ll need advanced skills to migrate your info? Don’t be as we ensured that our tool interface accessible as possible.

Connect the platforms, choose data, click ok, and you’re done!

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their prior connections maintained.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will arrive where you expected.

Data safety is paramount

Information is everything which is why we designed a method that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

You’re in charge

Manage your information with our in-app data mapper. Pick what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Simple & effective

In just a few buttons to press it is possible to choose the data arrangement, when it starts, and how.

Our software took user experience as an essential factor and made sure that you will be able to use the system to its fullest.

Great service first

Except providing great customer service, we always want to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are constantly putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to switch from SherpaDesk to SimplyDesk

Castle gates

Strong security of your records

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the data end up in the right places in SimplyDesk.

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Maintained association between object and people

When migrating your data from SherpaDesk to SimplyDesk we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SherpaDesk to SimplyDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SherpaDesk to SimplyDesk work

  • Prepare

    Sign-up and go to our migration tool.

  • Connect SherpaDesk

    Opt and connect your SherpaDesk service desk with HDM.

  • Give the right to access your SimplyDesk account.

  • Detail your requirements

    Let us know exactly what components of your migration you want to tweak

  • Have your needs estimated

    We will analyze your case and send you with a cost and a scope of work.

  • Migrate from SherpaDesk to SimplyDesk all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your SimplyDesk import

Our staff would be more than happy to run a customized migration if you have special needs.
Get a price estimation

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