Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

SherpaDesk to Hornbill Service Manager
migration service

Smooth , no special skill set or coding required. A complete SherpaDesk to Hornbill Service Manager data migration software.

More details

Your best tool for SherpaDesk to Hornbill Service Manager data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Just decide on the records you need to migrate and set off with the transition immediately.
Effortless transition process
No special expertise needed. Just choose what data will go to the new platform and see the miracle happening.
Record structure maintenance
Migrate your help desk data in full to make sure that no ticket has lost critical customer service information.
Automated migration

Afraid that you’ll need advanced skills to move your info? Don’t be as we ensured that our tool interface accessible as it can possibly be.

Attach the help desks, choose records, click ok, and the migration is ready!

Data maintenance

Your information migrates complete and we mean it.

Every email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our employees have access to your passwords or other information.

You may be sure that with HDM no data breaches will take place.

Data mapping

Select records that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select just about everything you might ever need.

Efficient out-of-the-box solution

In just a few clicks it will be possible to choose the data arrangement, when it starts, and how.

Our developers took customer experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a data import service provider, we strive to deliver the best possible migration tool. Nevertheless, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from SherpaDesk to Hornbill Service Manager

Castle gates

Strong security of your data

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer care to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the records end up in the right places in Hornbill Service Manager.

Next

Maintained association between object and people

When migrating your data from SherpaDesk to Hornbill Service Manager we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from SherpaDesk to Hornbill Service Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SherpaDesk to Hornbill Service Manager work

  • Prepare

    Sign up and go to our migration service.

  • Connect SherpaDesk

    Select and connect your SherpaDesk service desk with HDM.

  • Give the right to access your Hornbill Service Manager account.

  • Outline your business needs

    Let us understand precisely what elements of your migration you need to fine-tune

  • Get your preferences estimated

    We will research your application and get back to you with a total price and a scope of tasks.

  • Migrate from SherpaDesk to Hornbill Service Manager everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Hornbill Service Manager import

Our staff would be more than happy to perform a custom migration if you have special demands.
Get a price estimation

Blog Articles You Might Find Useful

Help Desk Migration vs Salesforce Migration Tool: Which Matches Your Goals Better?

If you haven’t already started evaluating alternatives for your Desk help desk, then it’s just about time to give it a thought. Chances are high…

How to Get Started with Your Help Desk Migration Project Plan

First-class customer service is that one thing on which the whole business depends. Business owners of both small companies and large enterprises pay attention to…

Here’s Why You Should Not Postpone A Migration

There are times when we hear stuff such as “We want to migrate but not now” and “We would love to migrate but guess we…

Book a Call
cancel
%s
— %s