SherpaDesk to Gemini
migration service

Extremely easy, no special know how or coding required. A complete SherpaDesk to Gemini data migration instrument.

More details

The best SherpaDesk to Gemini tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and script development processes. Simply pick the records you need to transfer and start the transition immediately.
Easy transition process
No specific expertise needed. Just pick what data will go to the target solution and see the wonders happening.
Data structure maintenance
Transfer your help desk info in full to make certain that no ticket is missing vital customer service details.
Automated tool

Worried that you’ll need special skills to migrate your info? Worry not as we ensured that our tool user friendly as it can possibly be.

Connect the help desks, select records, click ok, and you’re done!

From sender information to phone number connection, your entire database will keep their initial data structure maintained.

You don’t have to worry that some info will be missing and service quality will degrade. Everything will arrive where you left it.

Security is priority

Information is key which is why we designed a method that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your records anyhow.

You control the process

Take complete control of your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and simplified on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Outside of producing great customer service, we always strive to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are continuously putting so much effort to increase the core experience.


Why you should use Help Desk Migration to migrate data from SherpaDesk to Gemini

Castle gates

Strong safety of your records

The migration is done over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields, thus letting you be sure that the data end up in the right destinations in Gemini.

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Sustained connectivity between object and people

When migrating your records from SherpaDesk to Gemini we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SherpaDesk to Gemini

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SherpaDesk to Gemini work

  • Get ready

    Start with preparing Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from SherpaDesk to Gemini.

  • Connect SherpaDesk

    Complete the form with necessary credentials to allow our data migration tool to access data from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the data could be migrated based upon your needs.

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Gemini all data

    When everything's tested, choose a quiet time with the minimal load on the support staff and start migrating from SherpaDesk to Gemini.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Gemini import

Our team would be more than happy to perform a personalized migration in case you have particular requirements.
Get a price estimation

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