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SherpaDesk to Eptica Entreprise Suite
migration service

Extremely easy , no special know how or programming required. A complete SherpaDesk to Eptica Entreprise Suite data migration tool.

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The best SherpaDesk to Eptica Entreprise Suite tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Just pick what data you need to move and start the transition when comfortable.
Simple transition process
No tech expertise required. Just select what data will go to the new solution and enjoy the magic happening.
Data structure maintenance
Move your help desk records in full to make certain that no ticket has lost critical customer support details.
Easy process

You don’t have to bother about scripting or continuously control each record moved.

Just attach your source and target, pick what you want to take to a new database and let the Migration Wizard do the remainder.

Data maintenance

Your customer data migrates complete , you can take our word.

Each email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our employees can see your credentials or records.

You may be certain with HDM no hacker attacks will take place.

Data mapping

Pick data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to select just about everything you might actually need.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Useful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a data import service supplier, we aim to deliver the most effective migration tool. However, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from SherpaDesk to Eptica Entreprise Suite

Castle gates

Strong privacy of your information

The migration is done over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the records end up being in the right destinations in Eptica Entreprise Suite.

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Retained connection between object and people

When migrating your records from SherpaDesk to Eptica Entreprise Suite we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SherpaDesk to Eptica Entreprise Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SherpaDesk to Eptica Entreprise Suite work

  • Get ready

    Register and go to our migration wizard.

  • Connect SherpaDesk

    Pick and link your SherpaDesk support desk with HDM.

  • Connect Eptica Entreprise Suite

    Grant the right to access your Eptica Entreprise Suite account.

  • Explain your needs

    Let us know what aspects of your migration you wish to adjust

  • Get your requirements estimated

    We'll analyze your application and get back to you with a cost and a scope of tasks.

  • Migrate from SherpaDesk to Eptica Entreprise Suite all data

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Eptica Entreprise Suite import

Our team would be more than happy to perform a personalized migration if you have special requirements.
Get a price estimation

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