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SherpaDesk to Agiloft
migration service

Effortless , no special expertise or programming required. A complete SherpaDesk to Agiloft data migration instrument.

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Your best tool for SherpaDesk to Agiloft data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Simply pick the records you need to move and start the transition right away.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the target solution and see the magic happening.
Record completion
Migrate your help desk info in full to make sure that no ticket has lost vital customer support details.
Simple and easy procedure

No need to worry about scripting or constantly control each piece of info moved.

Just link both platforms, pick what you want to migrate and let the tool deal with the rest for you.

From sender information to phone number connection, all you records will keep their previous data structure maintained.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will arrive how you left it.

Security is paramount

Information is key which is why we designed a system that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.

You control the process

Take complete control of your information with our in-app data mapping solution. Pick what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Helpful and simplified on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Except providing great customer service, we always want to develop our customer service.

As a company, we want you to have the best possible service, which is why we are continuously putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to switch from SherpaDesk to Agiloft

Castle gates

Strong security of your records

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the data end up being in the right destinations in Agiloft.

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Maintained association between object and people

When migrating your data from SherpaDesk to Agiloft we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SherpaDesk to Agiloft

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SherpaDesk to Agiloft work

  • Prepare

    Sign-up and go to our migration software.

  • Connect SherpaDesk

    Choose and link your SherpaDesk support desk with HDM.

  • Grant the right to access your Agiloft account.

  • Outline your requirements

    Let us know exactly what parts of your migration you wish to adjust

  • Get your needs estimated

    We'll investigate your case and get back to you with a price and a scope of tasks.

  • Migrate from SherpaDesk to Agiloft everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Agiloft import

Our staff would be more than happy to run a custom migration if you have particular requirements.
Get a price estimation

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