ServiceTonic import
in a few clicks

Without developers, timelack and hustle. With help of robust data import wizard.

More details

ServiceTonic import tool you’ve been looking for

Your platform import troubles are behind you now. Complete platform to platform migration with HDM quick and hassle-free.
Save time & money
Lower process cost, a quick transition to the new system, and no need to design the migration script. Get all of this with HDM service.
Simple process
Just prepare your information for the import in advance and begin moving your data. It’s not necessary to do everything alone.
Key data with you
Whether it is for compliance reasons, or convenience, move your historical data to the new tool to keep the track of customer data easier.
Automated method

A bare minimum is required from you. We already created the script.

All you have to do is configure your help desk migration preferences and you’re good to go.

Maintained data structure

With HDM, you don’t have to be concerned that all your moved customer service data will end up somehow scattered.

Whether it is sender info or customer contacts, all of this is accounted for.

Your info is safe

When you grant your access credentials to our system, you can rest assured.

Only the staff members directly connected to the data transfer will have access to your accounts and customer info.

All the records is guarded by the data encryption systems from any electronic attacks.

Data mapping

Choose what data will migrate to your new solution yourself.

While managing the migration setup, you can specify what records will cut and what to take with you.

Ease of use

The entire process was deliberately designed to allow users to complete the migration themselves.

You don’t have to have special skills or proprietary knowledge, just follow the on-screen prompts.

Customer first

One of the main priorities of our company is to provide a service that we would like to receive ourselves. Even though G2 recognized our customer care, we won’t stop there.


Why import data to ServiceTonic using Help Desk Migration?

Castle gates

Security first

We don't share any of your information with third parties, and moreover thoroughly protect it, so not a thing gets lost or stolen.

Next

User-friendly wizard to setup import

Our service was built to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Next

Wizard window
Mapping fields window

Alternative and powerful field mapping

Only Help Desk Migration helps you to automatically transmit custom fields, as well as map their destination.

Next

Preserved relations between objects and people

All tickets will be imported to ServiceTonic with their respective agents, contacts, and attachments, as a result, saving the history of customers' requests.

Next

Relations illustration

Objects you may import to ServiceTonic

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to ServiceTonic in six easy steps

  • Prepare

    Sign up and go to our migration wizard.

  • Pick and connect your source support desk with HDM.

  • Connect ServiceTonic

    Give the right to access your ServiceTonic account.

  • Outline your business needs

    Let us understand precisely what aspects of your migration you need to tweak

  • Get your requirements estimated

    We'll analyze your application and get back to you with a cost and a scope of work.

  • Import to ServiceTonic all data

    Transfer all your customer support records in a single push.

We keep your data safe

We take security very seriously and have developed an in-depth set of practices, technologies, and policies to help guarantee your data is protected.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the buyers

ServiceTonic import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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