ServiceTonic to Vivocha
migration service

Effortless, no special knowledge or coding required. A complete ServiceTonic to Vivocha data migration tool.

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Your best tool for ServiceTonic to Vivocha data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Simply pick the records you need to migrate and start the transition immediately.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the target solution and see the miracle happening.
Record completion
Transfer your help desk data in full to make sure that no ticket has lost essential customer support details.
Easy process

No need to worry about coding or continuously control each record transferred.

Just attach both platforms, choose what you want to take to a new database and let the Migration Wizard do the remainder.

From sender information to phone number connection, your entire database will keep their prior connections intact.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will be waiting for you where you expected.

Security is priority

Information is everything which is why we developed a method that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.

Record mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might ever need.

Guided migration

If this is your first migration, there’s no need to be concerned. Useful and insightful on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Great service first

Apart from producing great customer service, we always strive to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are always making great strides to enhance the general experience.


Reasons to use Help Desk Migration to switch from ServiceTonic to Vivocha

Castle gates

Strong safety of your data

The migration is conducted over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields, thus letting you make sure that the data end up being in the right destinations in Vivocha.

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Sustained association between object and people

When migrating your data from ServiceTonic to Vivocha we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ServiceTonic to Vivocha

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ServiceTonic to Vivocha work

  • Prepare

    Sign up and go to our migration tool.

  • Connect ServiceTonic

    Opt and link your ServiceTonic support desk with HDM.

  • Connect Vivocha

    Grant access to your Vivocha account.

  • Detail your requirements

    Let us know exactly what aspects of your migration you would like to tweak

  • Have your requirements estimated

    We will analyze your application and get back to you with a price and a scope of work.

  • Migrate from ServiceTonic to Vivocha all data

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Vivocha import

Our staff would be more than happy to run a custom migration if you have specific requirements.
Get a price estimation

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