ServiceTonic to Track-It!
migration service

Effortless , no special know how or programming required. A complete ServiceTonic to Track-It! data migration tool.

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Your best tool for ServiceTonic to Track-It! data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and tool development processes. Simply pick what data you need to transfer and start the transition right away.
Effortless transition process
No special expertise required. Just select what data will go to the target solution and enjoy the wonders happening.
Record structure maintenance
Migrate your help desk info in full to make certain that no ticket has lost vital customer service details.
Automated migration

Worried that you’ll have to use advanced skills to migrate your info? Worry not as we ensured that our tool accessible as possible.

Connect the platforms, select records, click ok, and you’re done!

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their prior connections maintained.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will arrive how you expected.

Data safety is priority

Information is everything which is why we designed a tool that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

You’re in charge

Manage your customer data with our in-app data mapper. Pick what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Helpful and insightful on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Outside of producing great customer service, we always want to develop our customer service.

As a company, we want you to have the best possible service, which is why we are always putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to migrate data from ServiceTonic to Track-It!

Castle gates

Strong security of your records

The migration is conducted over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the data end up in the right destinations in Track-It!.

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Maintained connection between object and people

When migrating your data from ServiceTonic to Track-It! we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ServiceTonic to Track-It!

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ServiceTonic to Track-It! work

  • Prepare

    Start with preparing Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from ServiceTonic to Track-It!.

  • Connect ServiceTonic

    Complete the form with requested credentials to permit our data migration tool to fetch data from your current help desk.

  • Connect Track-It!

    Do the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Choose the records you need to migrate and set the ticket fields mapping, so the records could be moved according to your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Track-It! all data

    Once everything's tested out, find a quiet time with the minimal load on the support team and start migrating from ServiceTonic to Track-It!.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Track-It! import

Our staff would be more than happy to perform a personalized migration if you have particular requirements.
Get a price estimation

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