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ServiceTonic to Relay
migration service

Extremely easy , no special skill set or coding required. A complete ServiceTonic to Relay data migration software.

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The best ServiceTonic to Relay tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Just pick what data you need to migrate and set off with the transition right away.
Easy transition process
No specific expertise needed. Just choose what data will go to the new solution and enjoy the miracle happening.
Data structure maintenance
Transfer your help desk data in full to ensure that no ticket has lost essential customer support information.
Easy process

You don’t have to bother about coding or continuously watch each piece of info transferred.

Just link both platforms, pick what you want to take to a new database and allow the tool deal with the remainder.

Intact connections

From sender information to phone number connection, your entire database will keep their initial data structure maintained.

You don’t have to worry that a part of the records will be lost and service quality will decrease. Everything will arrive where you left it.

Security is priority

Information is key which is why we designed a method that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

You’re in control

Take complete control of your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Guided migration

If you are new to data migrations, don’t worry. Useful and intuitive on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Outside of producing great customer service, we always strive to improve our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are constantly putting so much effort to increase the core experience.


Why you should use Help Desk Migration to migrate data from ServiceTonic to Relay

Castle gates

Strong safety of your data

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right places in Relay.

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Sustained relation between object and people

When migrating your records from ServiceTonic to Relay we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ServiceTonic to Relay

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ServiceTonic to Relay work

  • Get ready

    Sign up and go to our migration tool.

  • Connect ServiceTonic

    Pick and link your ServiceTonic service desk with HDM.

  • Give the right to access your Relay account.

  • Express your requirements

    Let us understand precisely what parts of your migration you need to tweak

  • Get your needs estimated

    We will research your application and send you with a the overall cost and a scope of work.

  • Migrate from ServiceTonic to Relay everything

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Relay import

Our team would be more than happy to perform a customized migration if you have specific requirements.
Get a price estimation

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