ServiceTonic to Pega Customer Service
migration service

Effortless , no special skill set or programming required. A complete ServiceTonic to Pega Customer Service data migration instrument.

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Your best tool for ServiceTonic to Pega Customer Service data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and script development processes. Simply pick what data you need to move and set off with the transition right away.
Easy transition process
No specific expertise required. Just pick what data will go to the target solution and enjoy the magic happening.
Record structure maintenance
Transfer your help desk records in full to make certain that no ticket is missing critical customer support information.
Simple and easy process

You don’t have to bother about scripting or constantly control each piece of info transferred.

Just attach your source and target, pick what you need to take to a new database and allow the tool deal with the rest for you.

Data maintenance

Your customer info comes unite , you can take our word.

Every email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind impenetrable walls. Not even all our employees can access to your credentials or other information.

You may rest assured that with HDM no data breaches are possible.

You’re in charge

Manage your information with our in-app data mapper. Select what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press you will be able to select what goes where, when it starts, and how.

Our software took user experience as an essential factor and made sure that you will be able to use the system to its fullest.

Customer priority

As a data import service supplier, we work to deliver the most effective migration tool. However, our priority is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from ServiceTonic to Pega Customer Service

Castle gates

Strong safety of your information

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right places in Pega Customer Service.

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When migrating your data from ServiceTonic to Pega Customer Service we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ServiceTonic to Pega Customer Service

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ServiceTonic to Pega Customer Service work

  • Prepare

    Register and go to our migration wizard.

  • Choose and link your ServiceTonic service desk with HDM.

  • Connect Pega Customer Service

    Give the right to access your Pega Customer Service account.

  • Detail your needs

    Let us know exactly what elements of your migration you wish to tweak

  • Have your requirements estimated

    We shall research your case and get back to you with a the overall cost and a scope of work.

  • Migrate from ServiceTonic to Pega Customer Service all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Pega Customer Service import

Our staff would be more than happy to perform a personalized migration in case you have special requirements.
Get a price estimation

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