ServiceTonic to OneDesk
migration service

Effortless, no special know how or coding required. A complete ServiceTonic to OneDesk data migration instrument.

More details

Your best tool for ServiceTonic to OneDesk data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and script development processes. Simply choose customer info you need to transfer and start the transition when comfortable.
Easy transition process
No specific expertise needed. Just pick what data will go to the target system and observe the wonders happening.
Record structure maintenance
Transfer your help desk data in full to make sure that no ticket has lost critical customer support details.
Automated migration

Afraid that you’ll need advanced skills to migrate your customer service data? Worry not as we made sure that our tool accessible as possible.

Connect the platforms, select records, click ok, and you’re done!

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their initial connections maintained.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Data safety is priority

Information is everything which is why we designed a system that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

Data mapping

Select information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to select anything you might ever need.

Guided migration

If this is your first migration, worry not. Helpful and insightful on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Outside of producing great customer service, we always want to improve our customer service.

As a company, we want you to have the best possible service, which is why we are always making great strides to enhance the core experience.


Reasons to use Help Desk Migration to migrate data from ServiceTonic to OneDesk

Castle gates

Strong safety of your data

The migration is completed by the machine over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer support to a new helpdesk without involving the IT department.

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields, thus letting you be sure that the data end up being in the right destinations in OneDesk.

Next

When migrating your data from ServiceTonic to OneDesk we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from ServiceTonic to OneDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ServiceTonic to OneDesk work

  • Prepare

    Sign up and go to our migration tool.

  • Connect ServiceTonic

    Choose and link your ServiceTonic support desk with HDM.

  • Connect OneDesk

    Grant the right to access your OneDesk account.

  • Clarify your requirements

    Let us know what components of your migration you would like to adjust

  • Have your needs estimated

    We'll investigate your case and send you with a total price and a scope of tasks.

  • Migrate from ServiceTonic to OneDesk everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your OneDesk import

Our staff would be more than happy to perform a custom migration if you have special needs.
Get a price estimation

Blog Articles You Might Find Useful

CX Expert Roundup: How to Improve Customer Experience

If you’re reading this, you’re probably interested in improving your customer experience. Surely, every business has faced a lot of changes in recent months. The…

Here’s Why You Should Not Postpone A Migration

There are times when we hear stuff such as “We want to migrate but not now” and “We would love to migrate but guess we…

CRM or Help Desk — What’s the Difference Anyway?

The modern business structure splits into two these days. One is team CRM and the other is team Help Desk. “But why the divide? Aren’t…

Book a Call
cancel
%s
— %s