ServiceTonic to mhelpdesk
migration service

Extremely easy, no special expertise or coding required. A complete ServiceTonic to mhelpdesk data migration instrument.

More details

The best ServiceTonic to mhelpdesk tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Simply choose the records you need to transfer and set off with the transition immediately.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the target system and see the wonders happening.
Data completion
Transfer your help desk info in full to make sure that no ticket has lost essential customer service details.
Simple and easy process

You don’t have to bother about coding or constantly watch each record moved.

Just link both platforms, pick what you need to take to a new database and allow the system do the remainder.

From sender information to phone number connection, your entire database will keep their prior data structure untouched.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Security is priority

You data is key which is why we created a method that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

Record mapping

Select information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to pick just about everything you might ever need.

Simple & effective

In just a few buttons to press it is possible to choose what goes where, when it starts, and in what order.

Our tech engineers took customer experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service first

Except producing great customer support services, we always want to improve our customer service.

As a team, we want you to have the best possible service, which is why we are always making great strides to improve the core experience.


Why you should use Help Desk Migration to switch from ServiceTonic to mhelpdesk

Castle gates

Strong safety of your records

The migration is carried out over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer support to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields, thus letting you be sure that the data end up in the right destinations in mhelpdesk.

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Sustained association between object and people

When migrating your records from ServiceTonic to mhelpdesk we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ServiceTonic to mhelpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ServiceTonic to mhelpdesk work

  • Get ready

    Sign-up and go to our migration service.

  • Connect ServiceTonic

    Choose and connect your ServiceTonic support desk with HDM.

  • Connect mhelpdesk

    Give access to your mhelpdesk account.

  • Explain your requirements

    Let us understand precisely what aspects of your migration you need to modify

  • Get your preferences estimated

    We will investigate your case and send you with a total price and a scope of tasks.

  • Migrate from ServiceTonic to mhelpdesk everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your mhelpdesk import

Our team would be more than happy to run a custom migration if you have specific needs.
Get a price estimation

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