ServiceTonic to LiveHelpNow
migration service

Extremely easy, no special know how or coding required. A complete ServiceTonic to LiveHelpNow data migration instrument.

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The best ServiceTonic to LiveHelpNow tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and script development processes. Just decide on what data you need to move and start the transition when comfortable.
Effortless transition process
No special expertise needed. Just pick what data will go to the new platform and enjoy the magic happening.
Data structure maintenance
Migrate your help desk records in full to make sure that no ticket has lost vital customer support information.
Automated tool

Scared that you’ll need advanced skills to move your customer service data? Don’t be as we made sure that our tool user friendly as it can possibly be.

Link the help desks, pick records, click ok, and the migration is ready!

From sender information to phone number connection, your entire database will keep their initial data structure maintained.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Security is priority

You data is key which is why we designed a method that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

Data mapping

Select information that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick just about everything you might ever need.

Guided migration

If this is your first migration, worry not. Helpful and simplified on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Apart from producing great customer support services, we always want to improve our customer service.

As a company, we want you to have the best possible service, which is why we are continuously making great strides to improve the core experience.


Why you should use Help Desk Migration to migrate data from ServiceTonic to LiveHelpNow

Castle gates

Strong security of your information

The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields, thus letting you be sure that the records end up being in the right places in LiveHelpNow.

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Maintained connection between object and people

When migrating your records from ServiceTonic to LiveHelpNow we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ServiceTonic to LiveHelpNow

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ServiceTonic to LiveHelpNow work

  • Get ready

    Register and go to our migration tool.

  • Connect ServiceTonic

    Select and link your ServiceTonic service desk with HDM.

  • Connect LiveHelpNow

    Grant access to your LiveHelpNow account.

  • Outline your needs

    Let us know exactly what aspects of your migration you would like to fine-tune

  • Get your needs estimated

    We will investigate your case and send you with a price and a scope of work.

  • Migrate from ServiceTonic to LiveHelpNow everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your LiveHelpNow import

Our team would be more than happy to perform a custom migration if you have particular demands.
Get a price estimation

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