ServiceTonic to Kayako
migration serviceHelp Desk Migration partner of Kayako

Trouble-free , no special knowledge or programming required. A complete ServiceTonic to Kayako data migration software.

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The best ServiceTonic to Kayako tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and code development processes. Simply pick customer info you need to move and start the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the target solution and observe the magic happening.
Data completion
Move your help desk info in full to ensure that no ticket is missing essential customer service details.
Automated tool

Worried that you’ll have to use special skills to migrate your info? Worry not as we made sure that our tool accessible as possible.

Attach the platforms, choose data, click ok, and the migration is ready!

Intact connections

From sender information to phone number connection, all you records will keep their previous connections intact.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will be waiting for you how you left it.

Security is paramount

You data is everything which is why we developed a method that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your data anyhow.

Record mapping

Choose records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to select anything you might ever need.

Simple & effective

In only a couple of buttons to press you will be able to pick what goes where, when it goes, and how.

Our tech engineers took user experience as a priority and made sure that it will be possible to use the system to its fullest.

Good service first

Except providing great customer support services, we always aim to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are constantly making great strides to increase the core experience.


Why you should use Help Desk Migration to switch from ServiceTonic to Kayako

Castle gates

Strong privacy of your records

The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to ensure that the data end up in the right destinations in Kayako.

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Retained connection between object and people

When migrating your records from ServiceTonic to Kayako we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ServiceTonic to Kayako

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ServiceTonic to Kayako work

  • Get ready

    Start with setting up Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from ServiceTonic to Kayako.

  • Connect ServiceTonic

    Fill out the form with requested credentials to make it possible for our data migration tool to fetch information from your current help desk.

  • Connect Kayako

    Repeat the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Choose the information you want to migrate and set the ticket fields mapping, so the records could be transferred based upon your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Kayako everything

    Once everything's validated, find a quiet time with the least load on the support department and begin migrating from ServiceTonic to Kayako.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Kayako import

Our team would be more than happy to run a customized migration in case you have specific requirements.
Get a price estimation

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