ServiceTonic to Integria IMS
migration service

Extremely easy , no special skill set or programming required. A complete ServiceTonic to Integria IMS data migration tool.

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The best ServiceTonic to Integria IMS tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply pick customer info you need to move and set off with the transition immediately.
Easy transition process
No specific expertise required. Just select what data will go to the target solution and observe the magic happening.
Data structure maintenance
Transfer your help desk records in full to make certain that no ticket is missing vital customer service details.
Effortless procedure

No need to worry about scripting or continuously control each piece of info transferred.

Just attach your source and target, pick what you need to migrate and let the system deal with the remainder.

Data maintenance

Your customer data comes unite and we mean it.

Each email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is behind thick walls. Not even all our team members have see your credentials or other information.

You can be certain with HDM no hacker attacks are possible.

You’re in control

Manage your customer data with our in-app data mapping solution. Select what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press you will be able to pick what goes where, when it starts, and in what order.

Our tech engineers considered user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we aim to propose the best possible migration tool. Yet, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from ServiceTonic to Integria IMS

Castle gates

Strong safety of your information

The migration is carried out over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the data end up in the right destinations in Integria IMS.

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When migrating your records from ServiceTonic to Integria IMS we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ServiceTonic to Integria IMS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ServiceTonic to Integria IMS work

  • Get ready

    Register and go to our migration software.

  • Opt and connect your ServiceTonic support desk with HDM.

  • Connect Integria IMS

    Give access to your Integria IMS account.

  • Explain your needs

    Let us know exactly what components of your migration you would like to adjust

  • Get your requirements estimated

    We will analyze your application and get back to you with a total price and a scope of work.

  • Migrate from ServiceTonic to Integria IMS all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Integria IMS import

Our team would be more than happy to perform a personalized migration in case you have particular requirements.
Get a price estimation

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