ServiceTonic to Help Sumo
migration service

Smooth, no special expertise or coding required. A complete ServiceTonic to Help Sumo data migration software.

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Your best tool for ServiceTonic to Help Sumo data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Just decide on customer info you need to migrate and start the transition immediately.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the new platform and observe the miracle happening.
Record completion
Migrate your help desk records in full to ensure that no ticket has lost essential customer support information.
Easy procedure

No need to worry about coding or continuously watch each record transferred.

Just link your source and target, tick what you need to take to a new database and let the system deal with the rest for you.

Data dependency

Your information migrates complete, you can take our word.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is safe and sound with us. Not even all our staff members can access to your credentials or records.

You can be certain with HDM no data breaches are possible.

Record mapping

Choose records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick anything you might ever need.

Simple & effective

In just a few clicks it will be possible to pick what goes where, when it goes, and in what order.

Our tech engineers took user experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Customer priority

As a migration service provider, we strive to offer the most effective migration tool. Yet, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from ServiceTonic to Help Sumo

Castle gates

Strong security of your information

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields, thus letting you ensure that the records end up being in the right places in Help Sumo.

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Maintained connection between object and people

When migrating your data from ServiceTonic to Help Sumo we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ServiceTonic to Help Sumo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ServiceTonic to Help Sumo work

  • Prepare

    Register and go to our migration service.

  • Connect ServiceTonic

    Pick and link your ServiceTonic service desk with HDM.

  • Connect Help Sumo

    Grant access to your Help Sumo account.

  • Clarify your needs

    Let us understand precisely what elements of your migration you need to modify

  • Have your requirements estimated

    We'll investigate your application and send you with a the overall cost and a scope of work.

  • Migrate from ServiceTonic to Help Sumo everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Help Sumo import

Our staff would be more than happy to run a customized migration if you have specific demands.
Get a price estimation

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