ServiceTonic to FocalScope
migration service

Extremely easy , no special knowledge or coding required. A complete ServiceTonic to FocalScope data migration instrument.

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The best ServiceTonic to FocalScope tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Simply decide on what data you need to move and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the target platform and enjoy the magic happening.
Data completion
Transfer your help desk records in full to ensure that no ticket has lost essential customer service details.
Automated tool

Scared that you’ll need advanced skills to migrate your info? Worry not as we made sure that our tool interface accessible as possible.

Connect the platforms, pick records, click ok, and you’re done!

Data dependency

Your information migrates unite and we mean it.

Each email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is safe and sound with us. Not even all our staff members have see your credentials or other information.

You may be sure that with HDM no hacker attacks are possible.

You’re in control

Take complete control of your customer data with our in-app data mapper. Select what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Simple & effective

In just a few buttons to press it will be possible to select what goes where, when it starts, and how.

Our developers considered user experience as a priority and ensured that you will be able to use the system to its fullest.

Customer service as priority

As a migration service provider, we work to offer the best possible migration tool. However, our priority is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from ServiceTonic to FocalScope

Castle gates

Strong safety of your information

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you be sure that the data end up in the right destinations in FocalScope.

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Sustained connectivity between object and people

When migrating your records from ServiceTonic to FocalScope we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ServiceTonic to FocalScope

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ServiceTonic to FocalScope work

  • Get ready

    Register and go to our migration service.

  • Connect ServiceTonic

    Opt and connect your ServiceTonic support desk with HDM.

  • Connect FocalScope

    Give the right to access your FocalScope account.

  • Express your requirements

    Let us understand precisely what parts of your migration you would like to tweak

  • Have your requirements estimated

    We'll investigate your application and send you with a price and a scope of tasks.

  • Migrate from ServiceTonic to FocalScope everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your FocalScope import

Our team would be more than happy to run a customized migration if you have specific demands.
Get a price estimation

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