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ServiceTonic to ConnectWise
migration service

Smooth , no special expertise or programming required. A complete ServiceTonic to ConnectWise data migration tool.

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Your best tool for ServiceTonic to ConnectWise data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Simply choose what data you need to transfer and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just select what data will go to the target system and enjoy the wonders happening.
Record completion
Migrate your help desk data in full to ensure that no ticket has lost vital customer service details.
Automated migration

Afraid that you’ll have to use advanced skills to migrate your info? Worry not as we made sure that our tool interface accessible as possible.

Link the help desks, select data, click ok, and the migration is ready!

From sender information to phone number connection, all you records will keep their initial connections maintained.

You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will be waiting for you how you expected.

Security is paramount

You data is everything which is why we designed a method that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

Record mapping

Choose data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to select anything you might ever need.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Useful and intuitive on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Outside of providing great customer support services, we always want to improve our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are constantly making great strides to improve the general experience.


Reasons to use Help Desk Migration to switch from ServiceTonic to ConnectWise

Castle gates

Strong security of your data

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the data end up in the right destinations in ConnectWise.

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Maintained relation between object and people

When migrating your data from ServiceTonic to ConnectWise we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ServiceTonic to ConnectWise

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ServiceTonic to ConnectWise work

  • Prepare

    Start by setting up Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from ServiceTonic to ConnectWise.

  • Connect ServiceTonic

    Complete the form with necessary credentials to make it possible for our data migration tool to retrieve records from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Select the information you want to migrate and set the ticket fields mapping, so the data could be migrated according to your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to ConnectWise all data

    When everything's tested, choose a quiet time with the least load on the support team and start migrating from ServiceTonic to ConnectWise.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your ConnectWise import

Our staff would be more than happy to run a customized migration if you have particular needs.
Get a price estimation

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