ServiceTonic to bold360
migration service

Effortless, no special skill set or programming required. A complete ServiceTonic to bold360 data migration instrument.

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Your best tool for ServiceTonic to bold360 data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Just decide on customer info you need to migrate and set off with the transition when comfortable.
Simple transition process
No tech expertise required. Just pick what data will go to the new platform and observe the miracle happening.
Record structure maintenance
Move your help desk records in full to make sure that no ticket is missing essential customer service information.
Easy process

You don’t have to bother about coding or continuously control each record moved.

Just attach both platforms, choose what you want to migrate and allow the system do the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their previous data structure maintained.

You don’t have to worry that a part of the records will be lost and service quality will degrade. Everything will be waiting for you how you expected.

Data safety is paramount

You data is key which is why we designed a tool that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

Data mapping

Select information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to select anything you might ever need.

Guided migration

If you are new to data migrations, don’t worry. Useful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Except providing great customer support services, we always strive to improve our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are always making great strides to increase the general experience.


Reasons to use Help Desk Migration to migrate data from ServiceTonic to bold360

Castle gates

Strong privacy of your information

The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields, thus helping you to be sure that the records end up in the right places in bold360.

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Retained association between object and people

When migrating your data from ServiceTonic to bold360 we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ServiceTonic to bold360

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ServiceTonic to bold360 work

  • Prepare

    Register and go to our migration wizard.

  • Select and connect your ServiceTonic service desk with HDM.

  • Connect bold360

    Give the right to access your bold360 account.

  • Detail your business needs

    Let us know what components of your migration you wish to modify

  • Get your needs estimated

    We shall research your application and get back to you with a price and a scope of tasks.

  • Migrate from ServiceTonic to bold360 all data

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your bold360 import

Our staff would be more than happy to perform a custom migration in case you have specific demands.
Get a price estimation

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