ServiceNow to ServiceDesk Plus
migration service

Effortless , no special knowledge or programming required. A complete ServiceNow to ServiceDesk Plus data migration tool.

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Your best tool for ServiceNow to ServiceDesk Plus data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Simply decide on customer info you need to migrate and start the transition right away.
Simple migration
No tech knowledge or skill required. Just select what data will go to the target platform and observe the miracle happening.
Record completion
Move your help desk info in full to ensure that no ticket has lost vital customer service details.
Automated migration

Worried that you’ll have to use advanced skills to migrate your info? Worry not as we made sure that our tool simple to use as it can possibly be.

Link the help desks, choose records, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, your entire database will keep their previous data structure untouched.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will be waiting for you where you expected.

Data safety is priority

You data is key which is why we created a method that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

Record mapping

Choose data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to select just about everything you might actually need.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and insightful on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Except producing great customer support services, we always want to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are always making great strides to improve the general experience.


Reasons to use Help Desk Migration to switch from ServiceNow to ServiceDesk Plus

Castle gates

Strong privacy of your records

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the data end up in the right destinations in ServiceDesk Plus.

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Retained connectivity between object and people

When migrating your data from ServiceNow to ServiceDesk Plus we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ServiceNow to ServiceDesk Plus

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ServiceNow to ServiceDesk Plus work

  • Prepare

    Start with setting up Agent profiles and all necessary custom fields in the new help desk. Now, get started on migrating your data from ServiceNow to ServiceDesk Plus.

  • Connect ServiceNow

    Fill in the form with required credentials to permit our data migration tool to access records from your current help desk.

  • Do the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be transferred according to your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to ServiceDesk Plus all data

    Once everything's validated, choose a quiet time with the minimal load on the support staff and begin migrating from ServiceNow to ServiceDesk Plus.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your ServiceDesk Plus import

Our staff would be more than happy to run a customized migration if you have particular demands.
Get a price estimation

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