ServiceNow to ((OTRS)) Community Edition
migration service

Effortless , no special expertise or coding required. A complete ServiceNow to ((OTRS)) Community Edition data migration tool.

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Your best tool for ServiceNow to ((OTRS)) Community Edition data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Simply choose customer info you need to move and set off with the transition immediately.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the target system and observe the magic happening.
Record completion
Transfer your help desk data in full to ensure that no ticket has lost essential customer support information.
Simple and easy procedure

You don’t have to bother about scripting or constantly control each piece of info moved.

Just link both platforms, tick what you want to migrate and allow the system do the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their prior data structure intact.

You don’t have to worry that a part of the info will be missing and service quality will degrade. Everything will arrive how you left it.

Data safety is paramount

Information is key which is why we developed a method that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.

You control the process

Manage your information with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Helpful and intuitive on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Except providing great customer service, we always want to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are constantly putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to switch from ServiceNow to ((OTRS)) Community Edition

Castle gates

Strong safety of your data

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right places in ((OTRS)) Community Edition.

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When migrating your data from ServiceNow to ((OTRS)) Community Edition we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ServiceNow to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ServiceNow to ((OTRS)) Community Edition work

  • Prepare

    Start by setting up Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from ServiceNow to ((OTRS)) Community Edition.

  • Fill out the form with required credentials to allow our data migration tool to fetch data from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Select the information you need to migrate and set the ticket fields mapping, so the data could be migrated based upon your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition everything

    Once everything's validated, determine a quiet time with the minimal load on the support team and begin migrating from ServiceNow to ((OTRS)) Community Edition.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your ((OTRS)) Community Edition import

Our staff would be more than happy to run a customized migration if you have specific needs.
Get a price estimation

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