ServiceNow to osTicket
migration service

Smooth , no special expertise or coding required. A complete ServiceNow to osTicket data migration instrument.

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Your best tool for ServiceNow to osTicket data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Just choose what data you need to move and start the transition immediately.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the new system and enjoy the magic happening.
Record completion
Move your help desk data in full to make sure that no ticket is missing essential customer service details.
Automated migration

Afraid that you’ll need special skills to move your info? Worry not as we made sure that our tool simple to use as it can possibly be.

Link the platforms, select data, click ok, and you’re done!

Data dependency

Your information comes complete and we mean it.

Each email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction history.

Data protected

Your information is behind impenetrable walls. Not even all our staff members have see your credentials or records.

You may be certain with HDM no data breaches are possible.

You’re in charge

Manage your information with our in-app data mapper. Select what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Guided migration

If this is your first migration, there’s no need to be concerned. Useful and simplified on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service provider, we work to offer the best possible migration tool. However, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from ServiceNow to osTicket

Castle gates

Strong privacy of your data

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the records end up in the right destinations in osTicket.

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When migrating your data from ServiceNow to osTicket we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ServiceNow to osTicket

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ServiceNow to osTicket work

  • Prepare

    Start by creating Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from ServiceNow to osTicket.

  • Connect ServiceNow

    Fill out the form with requested credentials to allow our data migration tool to fetch records from your current help desk.

  • Connect osTicket

    Do the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Choose the information you want to migrate and set the ticket fields mapping, so the data could be migrated based upon your needs

  • Migrate small amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to osTicket everything

    Once everything's validated, choose a quiet time with the least load on the support team and begin migrating from ServiceNow to osTicket.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your osTicket import

Our staff would be more than happy to run a custom migration in case you have specific needs.
Get a price estimation

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