ServiceNow to Help Sumo
migration service

Smooth , no special skill set or programming required. A complete ServiceNow to Help Sumo data migration tool.

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Your best tool for ServiceNow to Help Sumo data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and tool development processes. Just decide on what data you need to migrate and start the transition immediately.
Easy transition process
No specific expertise required. Just select what data will go to the new platform and enjoy the miracle happening.
Record structure maintenance
Transfer your help desk info in full to ensure that no ticket has lost vital customer service information.
Simple and easy procedure

No need to worry about coding or continuously control each piece of info transferred.

Just attach both platforms, tick what you want to migrate and let the system deal with the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their prior connections intact.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will arrive where you expected.

Data safety is paramount

You data is everything which is why we developed a tool that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

You control the process

Manage your information with our internal data mapper. Select what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, don’t worry. Useful and simplified on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Great service first

Except providing great customer support services, we always want to develop our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are continuously putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from ServiceNow to Help Sumo

Castle gates

Strong safety of your records

The migration is completed by the machine over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the records end up in the right places in Help Sumo.

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Sustained relation between object and people

When migrating your data from ServiceNow to Help Sumo we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ServiceNow to Help Sumo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ServiceNow to Help Sumo work

  • Prepare

    Sign-up and go to our migration wizard.

  • Connect ServiceNow

    Select and connect your ServiceNow service desk with HDM.

  • Connect Help Sumo

    Grant access to your Help Sumo account.

  • Explain your requirements

    Let us know exactly what components of your migration you wish to modify

  • Have your requirements estimated

    We shall research your application and get back to you with a total price and a scope of work.

  • Migrate from ServiceNow to Help Sumo all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Help Sumo import

Our staff would be more than happy to perform a customized migration if you have particular demands.
Get a price estimation

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