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ServiceDock to SmarterTrack
migration service

Extremely easy , no special knowledge or programming required. A complete ServiceDock to SmarterTrack data migration instrument.

More details

The best ServiceDock to SmarterTrack tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and script development processes. Simply pick what data you need to migrate and set off with the transition immediately.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the target solution and enjoy the miracle happening.
Data completion
Transfer your help desk info in full to make sure that no ticket has lost vital customer support information.
Automated tool

Worried that you’ll have to use advanced skills to migrate your customer service data? Don’t be as we ensured that our tool interface accessible as possible.

Connect the help desks, choose data, click ok, and the migration is ready!

Data dependency

Your customer data migrates unite , you can take our word.

Every email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our team members can access to your passwords or other information.

You may be certain with HDM no hacker attacks will take place.

Record mapping

Select information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select anything you might actually need.

Step-by-step instructions

If this is your first migration, don’t worry. Useful and simplified on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service supplier, we work to propose the most effective migration tool. However, our prime concern is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from ServiceDock to SmarterTrack

Castle gates

Strong safety of your records

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the data end up being in the right places in SmarterTrack.

Next

When migrating your records from ServiceDock to SmarterTrack we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ServiceDock to SmarterTrack

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ServiceDock to SmarterTrack work

  • Get ready

    Start with creating Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from ServiceDock to SmarterTrack.

  • Fill in the form with necessary credentials to allow our data migration tool to fetch data from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Choose the data you want to migrate and set the ticket fields mapping, so the data could be moved according to your needs

  • Migrate small amount of data

    Test out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to SmarterTrack everything

    Once everything's tested, choose a quiet time with the least load on the support team and start migrating from ServiceDock to SmarterTrack.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your SmarterTrack import

Our team would be more than happy to run a custom migration if you have particular requirements.
Get a price estimation

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