ServiceDock to Salesforce Service Cloud
migration service
Smooth , no special knowledge or programming required. A complete ServiceDock to Salesforce Service Cloud data migration instrument.
ServiceDock to Salesforce Service Cloud
Your best tool for ServiceDock to Salesforce Service Cloud data migration
No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.Save on resources
Skip complex data audit and script development processes. Just decide on the records you need to migrate and start the transition when comfortable.Effortless migration
No special knowledge or skill required. Just pick what data will go to the new platform and see the miracle happening.Record completion
Migrate your help desk data in full to make certain that no ticket is missing essential customer support details.Simple and easy procedure
You don’t have to bother about scripting or continuously watch each record transferred.
Just attach both platforms, choose what you want to migrate and allow the Migration Wizard do the remainder.
Intact connections
Starting from the ticket requester to every comment author, all you records will keep their previous connections intact.
You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will be waiting for you where you expected.
Data safety is paramount
Information is everything which is why we developed a method that will keep your data safe and sound.
Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.
Record mapping
Pick information that will be moved by using our pre-installed data viewer.
From contacts to tickets to help center articles, you will be able to pick anything you might ever need.
Step-by-step instructions
If you are new to data migrations, there’s no need to be concerned. Useful and simplified on-screen prompts will help you move your information accurately.
There’s no need to concern that you’ll be confused with terms and tech jargon.
Customer service first
Apart from providing great customer service, we always want to develop our customer service.
As a team, we want you to enjoy friendly and helpful service, which is why we are continuously making great strides to enhance the general experience.
Reasons to use Help Desk Migration to switch from ServiceDock to Salesforce Service Cloud
Strong security of your data
The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to migrate your customer service to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard and custom fields , thus helping you to be sure that the records end up being in the right destinations in Salesforce Service Cloud.Next
Maintained relation between object and people
When migrating your data from ServiceDock to Salesforce Service Cloud we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from ServiceDock to Salesforce Service Cloud
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from ServiceDock to Salesforce Service Cloud work
-
Prepare
Start by preparing Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from ServiceDock to Salesforce Service Cloud.
-
Connect ServiceDock
Fill in the form with necessary credentials to make it possible for our data migration tool to retrieve information from your current help desk.
-
Connect Salesforce Service Cloud
Do the same action to connect our service with the new help desk and thus make it possible to import the information.
-
Select objects
Select the information you want to migrate and set the ticket fields mapping, so the records could be moved in line with your preferences
-
Migrate limited amount of data
Test out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
-
Migrate to Salesforce Service Cloud everything
When everything's validated, choose a quiet time with the minimal load on the support team and begin migrating from ServiceDock to Salesforce Service Cloud.
Your data is in good hands
We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a specialist run your Salesforce Service Cloud import
Our staff would be more than happy to run a personalized migration in case you have specific demands.
Get a price estimation Blog Articles You Might Find Useful
Data Migration 101
Post Migration Checklist – Here’s What You Should Do
So you’ve successfully managed to move your stuff from one platform to another but have this funny feeling that you are missing something. Turns out…
Help Desk System Reviews
3 Reasons to Switch from Self to Cloud Hosted osTicket Help Desk
The advantages of cloud technologies encourage companies to choose cloud hosted osTicket help desk to the on-premise version. Here are some of the strongest arguments…
Help Desk System Reviews
Picking the Best Help Desk Software for a Small Business
There was a time when the amount of help desk solutions was not only scarce but those that were available weren’t exactly hot stuff. But…