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ServiceDock to HelpShift
migration service

Extremely easy , no special know how or coding required. A complete ServiceDock to HelpShift data migration instrument.

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The best ServiceDock to HelpShift tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and script development processes. Simply choose the records you need to move and start the transition when comfortable.
Simple transition process
No tech expertise needed. Just pick what data will go to the target system and see the magic happening.
Data structure maintenance
Move your help desk info in full to make certain that no ticket is missing critical customer service information.
Easy process

No need to worry about scripting or continuously watch each piece of info moved.

Just link both platforms, pick what you need to migrate and allow the Migration Wizard deal with the rest for you.

Preserved connections

From sender information to phone number connection, your entire database will keep their previous connections intact.

You don’t have to worry that some records will be lost and service quality will decrease. Everything will arrive how you left it.

Security is priority

Information is everything which is why we developed a system that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

You’re in control

Take complete control of your customer data with our in-app data mapper. Select what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Efficient out-of-the-box solution

In just a couple of buttons to press it is possible to choose what goes where, when it goes, and in what order.

Our developers considered user experience as a priority and ensured that you will be able to use the system to its fullest.

Great service first

Outside of producing great customer service, we always strive to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are always putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to migrate data from ServiceDock to HelpShift

Castle gates

Strong privacy of your records

The migration is carried out over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the data end up in the right places in HelpShift.

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Retained connectivity between object and people

When migrating your records from ServiceDock to HelpShift we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ServiceDock to HelpShift

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ServiceDock to HelpShift work

  • Get ready

    Start with preparing Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from ServiceDock to HelpShift.

  • Fill out the form with required credentials to make it possible for our data migration tool to access data from your current help desk.

  • Connect HelpShift

    Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Choose the data you want to migrate and set the ticket fields mapping, so the records could be migrated in line with your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to HelpShift all data

    Once everything's validated, determine a quiet time with the minimal load on the support team and begin migrating from ServiceDock to HelpShift.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your HelpShift import

Our team would be more than happy to perform a personalized migration in case you have special needs.
Get a price estimation

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