96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

ServiceDock to FocalScope
migration service

Effortless , no special know how or coding required. A complete ServiceDock to FocalScope data migration software.

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Risk-free and Reliable
Your passwords as well as data are safe with us and will be used for import only.
Effective and Understandable
Help Desk Migration does not require any specialized competencies or knowledge to get started with the migration.
Optimal & Accurate
We've taken into account all key peculiarities of different helpdesks to help you accurately and efficiently migrate large volumes of information

Reasons to use Help Desk Migration to migrate data from ServiceDock to FocalScope

Strong privacy of your information

The migration is completed by the machine over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer care to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the records end up in the right destinations in FocalScope.

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Retained relation between object and people

When migrating your data from ServiceDock to FocalScope we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from ServiceDock to FocalScope

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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How does data migration from ServiceDock to FocalScope work

  • Prepare

    Register and go to our migration service.

  • Connect ServiceDock

    Select and connect your ServiceDock support desk with HDM.

  • Connect FocalScope

    Give the right to access your FocalScope account.

  • Describe your needs

    Let us understand precisely what aspects of your migration you need to fine-tune

  • Have your requirements estimated

    We will analyze your application and send you with a price and a scope of tasks.

  • Migrate from ServiceDock to FocalScope everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.

Go through our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Contact us
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
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What kind of customization do you need?
Please describe your needs as detailed as possible
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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?
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Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your FocalScope import

Our staff would be more than happy to perform a personalized migration if you have particular requirements.
Get a price estimation

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Help Desk Migration service


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