ServiceDock to eGain Suite
migration service
Smooth , no special knowledge or coding required. A complete ServiceDock to eGain Suite data migration instrument.
ServiceDock to eGain Suite
Your best tool for ServiceDock to eGain Suite data migration
No need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.Save on resources
Skip the platform analysis and script development processes. Simply decide on customer info you need to move and start the transition when comfortable.Effortless migration
No special knowledge or skill needed. Just pick what data will go to the target platform and observe the magic happening.Record completion
Migrate your help desk data in full to ensure that no ticket is missing vital customer service details.Automated migration
Afraid that you’ll need special skills to migrate your info? Worry not as we ensured that our tool user friendly as it can possibly be.
Attach the platforms, choose records, click ok, and you’re done!
Intact connections
Starting from the ticket requester to every comment author, your entire database will keep their initial data structure intact.
You don’t have to worry that some info will be lost and service quality will decrease. Everything will be waiting for you where you expected.
Data safety is priority
Information is key which is why we developed a system that will keep your data intact.
Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.
Record mapping
Choose information that will be migrated by using our built-in data viewer.
From contacts to tickets to help center solutions, you will be able to pick just about everything you might ever need.
Simple & effective
In just a couple of buttons to press it will be possible to pick the data arrangement, when it goes, and in what order.
Our developers took user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.
Customer service first
Except producing great customer service, we always aim to develop our customer service.
As a company, we want you to enjoy friendly and helpful service, which is why we are continuously making great strides to increase the general experience.
Reasons to use Help Desk Migration to switch from ServiceDock to eGain Suite
Strong security of your data
The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to transfer your support service to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard and custom fields , thus letting you be sure that the data end up in the right destinations in eGain Suite.Next
Maintained connectivity between object and people
When migrating your data from ServiceDock to eGain Suite we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from ServiceDock to eGain Suite
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from ServiceDock to eGain Suite work
Prepare
Sign up and go to our migration tool.
Link ServiceDock
Opt and connect your ServiceDock support desk with HDM.
Link eGain Suite
Grant access to your eGain Suite account.
Outline your business needs
Let us understand precisely what components of your migration you need to adjust
Get your requirements estimated
We'll analyze your application and send you with a cost and a scope of work.
Migrate from ServiceDock to eGain Suite all data
Move all your customer service records in a single push.
Your data is in good hands
We take the protection of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.
Price estimation
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migrationLet a specialist run your eGain Suite import
Our staff would be more than happy to run a customized migration in case you have particular demands.
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