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ServiceDock to CA Service Desk Manager
migration service

Smooth , no special expertise or coding required. A complete ServiceDock to CA Service Desk Manager data migration software.

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Your best tool for ServiceDock to CA Service Desk Manager data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Simply decide on what data you need to transfer and start the transition immediately.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the target platform and enjoy the wonders happening.
Record completion
Move your help desk info in full to make sure that no ticket is missing essential customer support information.
Easy procedure

No need to worry about coding or constantly control each record transferred.

Just attach your source and target, pick what you want to migrate and allow the tool do the rest for you.

Data dependency

Your information comes unite , you can take our word.

Every email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind impenetrable walls. Not even all our staff members can access to your passwords or records.

You can be sure that with HDM no hacker attacks will take place.

Record mapping

Select records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick anything you might actually need.

Step-by-step instructions

If this is your first migration, worry not. Helpful and intuitive on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service provider, we strive to offer the most effective migration tool. However, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from ServiceDock to CA Service Desk Manager

Castle gates

Strong privacy of your records

The migration is done over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the data end up being in the right places in CA Service Desk Manager.

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Retained association between object and people

When migrating your data from ServiceDock to CA Service Desk Manager we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ServiceDock to CA Service Desk Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ServiceDock to CA Service Desk Manager work

  • Prepare

    Sign-up and go to our migration service.

  • Opt and link your ServiceDock service desk with HDM.

  • Grant access to your CA Service Desk Manager account.

  • Express your requirements

    Let us understand precisely what elements of your migration you need to adjust

  • Get your preferences estimated

    We shall investigate your case and get back to you with a price range and a scope of work.

  • Migrate from ServiceDock to CA Service Desk Manager all data

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your CA Service Desk Manager import

Our staff would be more than happy to run a custom migration in case you have specific demands.
Get a price estimation

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